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cq0405
Level 7

REAL-TIME SCANNING IS OFF

My MaAfee has shown "Real-time scanning is off ." I can't turn it on and was told "McAfee cannot update your software". My intenet connection is working perfect.Pleace help.

Message was edited by: cq0405 on 9/8/10 2:10:12 PM CDT
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2 Replies
ajacobs
Level 12

Re: REAL-TIME SCANNING IS OFF

Moved to Home VirusScan area. Hopefully an expert can help you soon.

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Dinz
Level 16

Re: REAL-TIME SCANNING IS OFF

Hi,
Could you please let us know the following information;

What is the operating system in the computer?
Run mcafee virtual teachnician from this link :
http://mvt.mcafee.com and post me your session id.
Do we have any other security software installed on the computer ?
Did we make any recent changes to your computer like a system restore ?

Please let us know the above information so that we could help you with our best here

Regards,
Dinesh K
McAfee Online Community Moderator

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