cancel
Showing results for 
Search instead for 
Did you mean: 
sammyn
Level 7

Quick scan will not run stays at 0 per cent all updates have been installed. Why is this?

ALL UPDATES  have been installed quick scan and full scan stay at 0 per cent. Using windows 8. Any ideas?

0 Kudos
5 Replies
Peacekeeper
Level 20

Re: Quick scan will not run stays at 0 per cent all updates have been installed. Why is this?

Does it say anything ie scanning rootkit or similiar?

Try installing the Mcafee virtual technician here and see if it finds anything.

Services and Support for Home and Office

0 Kudos
exbrit
Level 21

Re: Quick scan will not run stays at 0 per cent all updates have been installed. Why is this?

Moved to VirusScan - Mod

0 Kudos
sammyn
Level 7

Re: Quick scan will not run stays at 0 per cent all updates have been installed. Why is this?

It says at 0 per cent for long periods of time it just says scanning it doesnt say its scanning rootkit.

0 Kudos
catdaddy
Level 20

Re: Quick scan will not run stays at 0 per cent all updates have been installed. Why is this?

,

                   Did you do as Peacekeeper Suggested? Download and install the Latest (MVT)? From the Link PK inserted, you can go directly to Technical Support. If there are any issues still present.

                     Are you current and up to date with all of your Windows Updates, to include Internet Explorer? McAfee and other important programs depend on it to function properly. This is to include all Addons/Extensions. Especially Adobe Flash Player ( 15.0.0.189)

                      Have you been experiencing this problem for a period of time,or simply just started?

                      Do you have any remnants of any Ant-Virus you may have previously Installed?

                      You may try the following workaround also,if it (Hangs) : VirusScan stops scanning at 98% or 99% complete

                       May I ask what version of McAfee you are subscribed to?

All the best,

Regards,

Catdaddy

McAfee Volunteer Moderator

Consumer Products

Cliff
McAfee Volunteer
0 Kudos
Moderator
Moderator

Re: Re: Quick scan will not run stays at 0 per cent all updates have been installed. Why is this?

Hi

Please Clarify the below,

1. Do you have large sized zip files present on your PC

2. Is Windows and Internet explorer up to date

3. Do you have Removable Disks / Network Drives enabled in your PC

4. The name of your Product Suite and its version details will help

0 Kudos