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Re: Quick Scan Cancelled Itself

Hi, i am also waiting for the update.

The only workaround i have found is to do a full scan as these complete.

 

Re: Quick Scan Cancelled Itself

I've noticed that the full scan completes, I've been using that as a workaround too.

I don't really have much confidence that it's working properly though, because of the issue with the quick scan.

I'm disappointed that Mcafee have taken so long to address this issue and that I wasn't informed by them that the software I've been paying for is faulty.

I'd have been happy if they had bothered to notify me of the fault, instead of my having to search the internet and worry that all my machines were infected.

I'll think very hard before I renew my subscription.

 

Re: Quick Scan Cancelled Itself

Hi

Yes it has been to long before a fix is made to this. In an earlier answer by a moderator it will be fixed in version 19 of the security center if I remembered correctly. Hopefully so. On one of my laptops I run Avast the other runs McAfee. I was thinking to change both to McAfee because I have an unlimited amount of licenses. My avast license expires in 8 Days Maybe I run the free version until McAfee fix the quick scan issue. Hopefully this will be the case asap. 

JW

Re: Quick Scan Cancelled Itself

Just to clearify version 16.0.19 should contain the fix. Look at the first page in this thread and you will see this answer by an moderator.
Reliable Contributor Peacekeeper
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Message 25 of 99

Re: Quick Scan Cancelled Itself

I rarely use Quick scan as Scheduled completes and time is not an issue for me to let it scan.  R19 was supposed to be released last week February but I see they released a version fixing an anti spam issue so that could have delayed the fix.

scthom
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Message 26 of 99

Re: Quick Scan Cancelled Itself

Also waiting for an update that hopefully will resolve this problem. 

Moderator sanjay
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Message 27 of 99

Re: Quick Scan Cancelled Itself

Hello All,

The WSS 16.0.19 release has been postponed. The postponement is most probably due to multiple fixes that would be incorporated in it. We don't have a definite date as of writing.

In the interim, Scheduled Scan/Full Scan can be used as suggested by @Peacekeeper.

A quick scan only scans your PC's most susceptible areas. A full scan, as you might imagine, scans all drives and folders on your device.

Cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: Quick Scan Cancelled Itself

Hi Sanjay

Most of us are aware of the difference between a quick and a full scan. The reason to use the quick scan is as it says quick. It doesn´t feel good that the realese is posponed and if it because of multiple fixes that itself doesn´t heighten the trust in the AV. Is there more things that doesn´t work properly ? And we ar that we not avare of it?

JW

Re: Quick Scan Cancelled Itself

I've emailed Mcafee Customer Support today to ask when I can expect the product that I've been paying for to work as intended and expected.

I'll update this thread with any reply I receive.

Reliable Contributor Peacekeeper
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Message 30 of 99

Re: Quick Scan Cancelled Itself

Sanjay answered this in 2 posts above and he is twol tech levels above the support guys you get. usually when you call support. he does not know as it  (the fix) has been held up by needing to add other changes to the R19 release.

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