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Reliable Contributor selvan
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Message 41 of 99

Re: Quick Scan Cancelled Itself


@KH1 wrote:

Hi Sanjay

Thanks for the update of yesterday and providing the link to the article for the temporary workaround for this issue.....this information was however suggested in previous threads to this forum....less the link to the article you supplied....by various people following this topic who are experiencing the same issue with the Quick Scan function cancelling the scan before it completes with no user interaction

Noting that the first thread posted to this form by doctorwhofan47 is dated 01/25/2019....would suggest that McAfee has been aware of this problem with WSS 16.0.18 for more than 2 months at this point....with little or vague information being provided with regard to the release date for WSS 16.0.19 to correct the issue

I understand that you are not personally responsible for this Sanjay....and do appreciate the fact that you are following this topic and providing what limited information is being made available to you with regard to the release of WSS 16.0.19

But this does not inspire a great deal of confidence in users of McAfee products and may very well influence their choices or decisions to be made when contemplating renewal of McAfee subscriptions in favor of opting for a different vendor for security

Thanks again for following this topic and providing information as it becomes available

Best Regards

 


Hi @KH1 

We are taking your feedback on this issue directly to the powers at McAfee. We are positive that the problem will be resolved sooner than planned.

KH1
Level 8
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Message 42 of 99

Re: Quick Scan Cancelled Itself

Hi Selvan

Thanks for your response and for bringing this issue to the attention of the 'powers at McAfee' who I would assume to include the engineers tasked with providing the update to WSS 16.0.9 to address this issue

My comments were in no way meant to disparage Sanjay or yourself because I know that neither you nor Sanjay are personally responsible for this and as previously stated....I appreciate the fact that both of you are following this topic and providing whatever information is being made available to you with regard to the release of WSS 16.0.9

The comments were more reflective of the fact that from a consumer stand point when it comes to computer security....people want to feel confident that the product they have subscribed to functions properly.....and when it doesn't for whatever the reason....they want to know that the vendor is doing everything possible to address and correct the problem as soon as possible

Lacking this.....will inevitably lead subscribers to question whether or not a renewal of the subscription is warranted.....and possibly lead them to seek a change in the vendor they choose to have computer security provided through

Thanks again for your response Selvan and for providing information updates to this topic

Best Regards

 

jefro
Level 7
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Message 43 of 99

Re: Quick Scan Cancelled Itself

FULL SCAN   also  Cancels  Itself.

When might FIX be available ?

 

Thanks...

Re: Quick Scan Cancelled Itself

Ran a full scan today it completed 100% so it might be worth you running MVT and contacting tech support

Re: Quick Scan Cancelled Itself

Christos, yes full scan works but quick scan cancels itself; running MVT did not help. Before I found this community thread I contacted McAfee via their chat line when it 1st started. I was surprised that the tech was not aware of the issue until they took remote access and saw the actual issue. They even wanted a Level 2 tech to contact me so they could see it 1st hand but I declined after finding this community thread, go figure.

Re: Quick Scan Cancelled Itself

Today I got an notification in my mail that a new post had been posted in the forum about this topic. When I clicked on the link it said message not found. I read the post in my mail and it was from a frustrated user. Allthough it had criticism to McAfee how they have handled the mailfunction of the product they are selling to us customers it should not have been as it seems censored. If this is the case it is not promising for us who use this forum. Hopefully this is not why the post wasn´t found.

But for heaven sake fix the issue with the quick scan now. It has allready taken a none acceptable amount of time!!!!

Highlighted

Re: Quick Scan Cancelled Itself

That was my post that was deleted. Maybe the truth hurts.I would like an explanation why it was deleted I only said what I believed to be the truth as a paying customer. Surely I should have been informed, that my post was deleted.

Re: Quick Scan Cancelled Itself

Since WSS 16.0.19 cannot be released at this time, McAfee should give us the version we were using before we got this "new version" with the malfunctioning Quick Scan. It would suffice until WSS 16.0.19 is released.

Is there any reason why McAfee cannot let us use the version we had earlier, the version that had a functioning Quick Scan?

Re: Quick Scan Cancelled Itself

Disgusted at the way the McAfee ( PAYING ) customers are being treated. This problem has been       on-going for 7 months now. Exactly why it hasn't been rectified by now is beyond me. As far as I am concerned I am paying for a product that isn't fit for purpose. It’s not like this product is cheap either. The only reason I am still using it is because I still have months left that I paid for. But unless this issue is resolved I will not be renewing my subscription, I have already UN-ticked the automatically renew. I have been a paying customer for years, along with other members of my family. I can see McAfee losing lots of customers over this issue, surely after months and I mean months this problem should have been sorted. AVG is a lot cheaper and does exactly the same job and you don't get problems like this. Get it sorted McAfee. Getting sick of being FOBBED OFF with( it will be sorted soon) and then ringing customer support and them being clueless about this issue. Your supposed to get what you pay for unfortunately this isn't true with this product at the moment. I won’t be holding my breath as I can’t see this issue being sorted anytime soon. I have just looked at the main page on Mcafee and it says Our promise to you. To keep you virus free. Well obviously  they can’t promise that as the scan cancels at 99%. I think I will be asking for a refund as I have stated, before I am not getting what I paid for.  RANT OVER for now but sick of posting and getting nowhere. There is being patient and then there is being taken for a fool.  One livid  and unhappy paying customer.      

Reliable Contributor Peacekeeper
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Message 50 of 99

Re: Quick Scan Cancelled Itself

I am unsure but the updater will not I gather update backwards. I older times there was an exe you could run to install an older version but got any time recent.

I agree holding back the fix to add a couple more is annoying seems those fixes are taking a while. It would be good PR to release R19 now to Fix this issue been promised for too long. Tier 1 (1st level support) sometimes seems not to be informed of issues.

This was common also when I was a volunteer mod here and needs also to be addressed though what they could tell you that Sanjay cannot is unknown as he is 2 levels higher in the Support area.

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