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Kessa
Level 7
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Message 31 of 99

Re: Quick Scan Cancelled Itself

I’m actually having the same issue with a full scan.... gets to about 3% and then just finishes/closes the scan window.

Interestingly, the “your scan activity” graph shows no activity either so recommending users run a full scan sadly might not be a solution as that’s not working either.

Re: Quick Scan Cancelled Itself

 

Have run two full scans both completed it might be worth running MVT if you have not allready done so and if the problem persists contact tech support

KH1
Level 8
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Message 33 of 99

Re: Quick Scan Cancelled Itself

Hi Sanjay

Any further information regarding the release date for the update to version 16.0.9 addressing the issue with the virus scan function?

Thanks

Reliable Contributor Peacekeeper
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Message 34 of 99

Re: Quick Scan Cancelled Itself

It is 16.0.R19 version .FYI

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KH1
Level 8
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Message 35 of 99

Re: Quick Scan Cancelled Itself

My mistake....thanks for the correction re: 16.0.R19 version update

Moderator sanjay
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Message 36 of 99

Re: Quick Scan Cancelled Itself

@KH1 

No update as of yet on the release date of WSS 16.0.19. Shall update as soon as more information is made available.

Cheers

Sanjay

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KH1
Level 8
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Message 37 of 99

Re: Quick Scan Cancelled Itself

Thanks Sanjay

Moderator sanjay
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Message 38 of 99

Re: Quick Scan Cancelled Itself

Hi All,

Article with workaround published for this issue TS102933. Updates would be posted as soon as they become available.

Cheers

Sanjay

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.

Re: Quick Scan Cancelled Itself

Thanks; yeah running a full scan has worked correctly so far but just takes more time. I haven't tried a custom scan but maybe the issue will be resolved soon.

KH1
Level 8
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Message 40 of 99

Re: Quick Scan Cancelled Itself

Hi Sanjay

Thanks for the update of yesterday and providing the link to the article for the temporary workaround for this issue.....this information was however suggested in previous threads to this forum....less the link to the article you supplied....by various people following this topic who are experiencing the same issue with the Quick Scan function cancelling the scan before it completes with no user interaction

Noting that the first thread posted to this form by doctorwhofan47 is dated 01/25/2019....would suggest that McAfee has been aware of this problem with WSS 16.0.18 for more than 2 months at this point....with little or vague information being provided with regard to the release date for WSS 16.0.19 to correct the issue

I understand that you are not personally responsible for this Sanjay....and do appreciate the fact that you are following this topic and providing what limited information is being made available to you with regard to the release of WSS 16.0.19

But this does not inspire a great deal of confidence in users of McAfee products and may very well influence their choices or decisions to be made when contemplating renewal of McAfee subscriptions in favor of opting for a different vendor for security

Thanks again for following this topic and providing information as it becomes available

Best Regards

 

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