Quick Scan Cancelled Itself

[Kessa]

I’m actually having the same issue with a full scan.... gets to about 3% and then just finishes/closes the scan window.

Interestingly, the “your scan activity” graph shows no activity either so recommending users run a full scan sadly might not be a solution as that’s not working either.

[christos]

Have run two full scans both completed it might be worth running MVT if you have not allready done so and if the problem persists contact tech support

[KH1]

Hi Sanjay

Any further information regarding the release date for the update to version 16.0.9 addressing the issue with the virus scan function?

Thanks

[Peacekeeper]

It is 16.0.R19 version .FYI

[KH1]

My mistake....thanks for the correction re: 16.0.R19 version update

[sanjay]

@KH1 

No update as of yet on the release date of WSS 16.0.19. Shall update as soon as more information is made available.

Cheers

Sanjay

[KH1]

Thanks Sanjay

[sanjay]

Hi All,

Article with workaround published for this issue TS102933. Updates would be posted as soon as they become available.

Cheers

Sanjay

[Rudedawg1]

Thanks; yeah running a full scan has worked correctly so far but just takes more time. I haven't tried a custom scan but maybe the issue will be resolved soon.

[KH1]

Hi Sanjay

Thanks for the update of yesterday and providing the link to the article for the temporary workaround for this issue.....this information was however suggested in previous threads to this forum....less the link to the article you supplied....by various people following this topic who are experiencing the same issue with the Quick Scan function cancelling the scan before it completes with no user interaction

Noting that the first thread posted to this form by doctorwhofan47 is dated 01/25/2019....would suggest that McAfee has been aware of this problem with WSS 16.0.18 for more than 2 months at this point....with little or vague information being provided with regard to the release date for WSS 16.0.19 to correct the issue

I understand that you are not personally responsible for this Sanjay....and do appreciate the fact that you are following this topic and providing what limited information is being made available to you with regard to the release of WSS 16.0.19

But this does not inspire a great deal of confidence in users of McAfee products and may very well influence their choices or decisions to be made when contemplating renewal of McAfee subscriptions in favor of opting for a different vendor for security

Thanks again for following this topic and providing information as it becomes available

Best Regards