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kmb62
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Message 11 of 51

Re: Quick Scan Cancelled Itself

Well it is April 8, 2019 and the problem still continues thank you very much! Aggravating!! 

Moderator GaneshR
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Message 12 of 51

Re: Quick Scan Cancelled Itself

Hi @kmb62 

The issue would be addressed in 16.0.19 version of Windows Antivirus suite. Shall update the thread as the release date is made available.

Regards

Ganesh Raju R

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Message 13 of 51

Re: Quick Scan Cancelled Itself

Thanks.  Is there a way that a message can be given when McAfee knows of a problem.  I get messages for renewal, new items being offered etc. without checking or calling.   But I always have to spend time checking or calling as time allows if something goes amiss and 99.99% of the time it is something McAfee is already aware of.  

Reliable Contributor Peacekeeper
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Message 14 of 51

Re: Quick Scan Cancelled Itself

Usually one finds that an issue is there and Mcafee looking at it only when one reads it here. They also for major issues place a notification on the forum home page or similiar though as far as I remember no emails. At lleast this has never happenned recently and with all the plishing emails one finds better not to get 1 with a link.

Tony

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Message 15 of 51

Re: Quick Scan Cancelled Itself

Thanks for your response.  Also you helped me a lot way back when we had to uninstall an old version to put on a new version of McAfee, in the days before downloading the program  or upgrading online.  I always remember your clear and helpful instructions, saved me a lot of time and angst.  Take care.

Moderator sanjay
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Message 16 of 51

Re: Quick Scan Cancelled Itself

Hi All,

As updates/release are usually throttled not all of us would get it on the same day.

Cheers

Sanjay S

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Re: Quick Scan Cancelled Itself

Hi, is there any update to this?

All my machines which are running Mcafee have have this issue for months now.

Because we're now into March, I think should have had the update to fix this problem this by now?

My Mcafee renewal is due soon and I don't want to continue paying for a product which doesn't work as it should.

Thanks for any help.

Re: Quick Scan Cancelled Itself

Hi, i am also waiting for the update.

The only workaround i have found is to do a full scan as these complete.

 

Re: Quick Scan Cancelled Itself

I've noticed that the full scan completes, I've been using that as a workaround too.

I don't really have much confidence that it's working properly though, because of the issue with the quick scan.

I'm disappointed that Mcafee have taken so long to address this issue and that I wasn't informed by them that the software I've been paying for is faulty.

I'd have been happy if they had bothered to notify me of the fault, instead of my having to search the internet and worry that all my machines were infected.

I'll think very hard before I renew my subscription.

 

Re: Quick Scan Cancelled Itself

Hi

Yes it has been to long before a fix is made to this. In an earlier answer by a moderator it will be fixed in version 19 of the security center if I remembered correctly. Hopefully so. On one of my laptops I run Avast the other runs McAfee. I was thinking to change both to McAfee because I have an unlimited amount of licenses. My avast license expires in 8 Days Maybe I run the free version until McAfee fix the quick scan issue. Hopefully this will be the case asap. 

JW