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gcooley
Level 7

Quarantine items

When I open the mcAfee security center and navigate to the "quarantine" list of viruses, the window animation never stops (to allow me to view the list of items that have been quarantined.

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exbrit
Level 21

Re: Quarantine items

It will eventually load but perhaps there are so many entries it is having difficulty doing so.  I have no idea what operating system this is but it is possible to empty the Quarantine folder using another method.

First open SecurityCenter and go to Navigation > General Settings and Alerts and open Access  Protection and disable that.

Then enable View Hidden Files and Folders in Windows Explorer (any internal Windows page) Tools/Folder Options/View

Go to C:\ProgramData\McAfee\VirusScan\Quarantine and click Edit/Select All

Click Shift and Delete simultaneously and the folder should empty.

Take care to delete only the contents of that folder, not the folder itself.

Re-enable Access Protection as mentioned above and click Apply and then exit SecurityCenter.

Those instructions are for Vista/Windows 7/8/8.1. 

For XP the folder is found at:  C:\Documents & Settings\All Users\ApplicationData\McAfee\Virusscan


If that doesn't help, I recommend you run a few extra tools such as Stinger and Malwarebytes Free, see the last link in my signature below.


If that doesn't improve matters we'll have to think of something else.


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exbrit
Level 21

Re: Quarantine items

Sorry about the mixed fonts but this board is acting up.

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