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paulenmag
Level 7

Problem with installing McAfee Total Prot 2011 - ("Installation Incomplete" error message).

(Hopefully this is the correct place to post this query).

I am having trouble installing McAfee Total Proection 2011 onto my laptop.

The spec of the machine is :

     Machine               Dell Inspiron

     Processor           Intel(R) Celeron (R) CPU 900 @ 2.20GHz 2.19GHz

     Installed mem    2.00GB

     O/S                       Windows 7.0 Home Premium

I have installed from CD - and it appears to go okay - until I hit the following error

    Installation Incomplete

    We couldn't install these security features includeddwith your sofware

    VirusScan: Failed

I haved tried de-installing and re-installing - and the same happens

Can anybody help ?

thks

Paul

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exbrit
Level 21

Problem with installing McAfee Total Prot 2011 - ("Installation Incomplete" error message).

If you have/had any other antivirus installed use their removal tool, if there is one, to make sure it's gone.  Also if you happen to have Spybot Search and Destroy and/or Malwarebytes anti-malware applications installed, uninstall them temporarily.

Then run the MCPR removal tool to get rid of your partial installation, available via Useful Links at the top of this page & reboot and then try again.

How old is that CD?   If you had McAfee installed before you will have an online account which would be the preferred download point.

This could also happen with certain malware, have you had any strange things happening lately?

By the way once this is sorted out, make sure you update Windows 7 to SP1, there's help with that here:  https://community.mcafee.com/docs/DOC-2205

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