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rogerio53
Level 7

Problem downloading from mcafee

Last week, when trying for definition update the virusscan program (3-User McAfee VirusScan Plus) said to me that something was wrong and that reinstalation of the sw was needed.

I went to my account on mcafee web site and tried download. Everytime I try I get a file dmsetup.exe with zero bytes. Tried with internet explorer 7 and firefox 3. Today I noticed that all files (for example mscprxfix.exe) I try to download from mcafee are zero bytes sized.

And this is also happenning in the other 2 pc where the sw is installed.

Can you help? Thank you and please excuse my poor english.

Rogrio Tojeiro


Update: I think I found the problem. Some sort of virus was redirecting the link to mcafee website to something different
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3 Replies

RE: Problem downloading from mcafee

Hi Rogrio,

So has this virus been removed & were you able to resolve your issue?

Thanks,
OJ
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rogerio53
Level 7

Problem downloading from mcafee

No, not yet. After some search I found a forum at Spybot that helps cleaning the pc. I have sent a log and I am waiting for answer.

Thank you for keeping interested in my problem.
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RE: Problem downloading from mcafee

You're Welcome Rogrio, Let us know once you have removed the virus completely so that we would be able to install the McAfee Products on to your computer.
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