The error has started to become intermittent. One automatic (or manual) scan will run without an error; the next one will fail. Then it will fail again, perhaps many times in a row, then will run without an error again.
The specific error with Windows that causes the crash is a "memory access violation". Apparently, VS is trying to read an invalid memory location.
Ken I think that this is known to Technical Support so you might want to contact them. It's the weekend and I doubt any technicians will be looking in here. Especially with Hallowe'en celebrations, etc.
Thanks for the reply. I did "speak" (internet chat) with Technical Support last week when this problem first occurred. That "chat" resulted only in a suggestion that I run a virus scan via DOS on my computer -- which is meant for running scans when something might be blocking the operation of VS, right?
So, I'm reluctant to spend a few hours "chatting" again with Technical Support, nor do I wish to pay money for a phone call to them because the problem is McAfee's, not mine.
Do you think Technical Support has learned of this issue since I "chatted" with the tech last week?
Well I did try searching the forums for an answer, probably missed a few, but I didn't find anything relevant except that when VirusScan gets to a compressed (rar, zip etc) it unpacks it. If that compressed file contains other compressed files then the process can take ages and it appears to all intents and purposes that VirusScan has stalled.
You could try disabling automatic scanning and using selection for a manual scan of omitting archived files. The trouble there is you'd be missing spots where viruses can hide.
I would try Technical Support Chat again. At least you can escalate the case through them. You may get someone else who can think of other solutions, who knows?
I ran the previous version of Internet Security and VirusScan for over one year on these computers, with the exact same .rar files in the exact same folders. I NEVER had this crashing problem until I upgraded to 2009 Internet Security.
Is the suggestion that Windows somehow is now causing this problem? I highly doubt it. The onset of crashing coincided exactly with when I upgraded. I successfully scanned automatically both computers on October 14. I upgraded on October 18. Immediately, the automatic scan began crashing when it ran.
I put the two files that are erroring in "C:\My Documents\My Folder\" folder and allowed the automatic scan to run. No errors resulted; no crashing resulted.
Because the error/crash has been intermittent, I would want to see it work at least two or three times more before I'd conclude that moving the files higher in the directory is avoiding the crash. But, as I noted in my original post, the error is related to large .rar files in a fifth level folder. So I won't be surprised if this move would avoid crashes.
This, however, in no way negates the problem that 2009 Internet Security is causing. I should not have to move files all over my PC just to allow VS to work. I didn't have to do it with the previous version, and I should not have to do it with the new version.