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eyal
Level 7

On-Access scan disabled

Hello,

I'm having an issue whereby on access scan is disabled and I'm unable to start the McShield services.

Any ideas how to go about resolving this issue?

Thank you,

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2 Replies
Peacekeeper
Level 20

Re: On-Access scan disabled

Several possibilities

1 have you got now or had before Mcafee installed another AV scanner installed on this PC? If so you need to have run the AV's own removal tool;  preferably before McAfee was installed.

2.Have you rebooted since it happened ie did it happen after an update see below.....

http://service.mcafee.com/faqdocument.aspx?id=TS102258

3. Try removing Mcafee completely as per the below link and reinstall after rebooting.

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

4. If above no use try running the Virtual technician program and note the session number and call support if the technician program and the above suggestions fail to help you.

McAfee Virtual Technician

Support

Services and Support for Home and Office

I would run No 4 if 1 above does not first apply.

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catdaddy
Level 20

Re: On-Access scan disabled

Moved to Virus Scan > Discussions By Moderator

Cliff
McAfee Volunteer
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