cancel
Showing results for 
Search instead for 
Did you mean: 
Kelduum
Level 7

Not Protected, Updates Fail

Hi,

I'm trying to run VirusScan on Vista Ultimate x64, everything is fully up to date, and my clock is set right, with me running as an administrator and all other AV uninstalled.

Yesterday, I purchased VirusScan, and I've been trying to install it today, with no success.

I've removed everything, run the cleanup tool and reinstalled, but every time I do, I get a message about something nor being able to be removed, which suggests I run the Virtual Technician app.

Doing so tells me nothing at all, and continuing anyway installs the application, but apparently with no AV at all - the realtime protection service is unable to start and attempting to download updates gets to 75% or so, then disappears.

And, finally, SecurityCenter keeps telling me components are missing and I need to reinstall - doing so brings me back to the start.

Help!
Tags (1)
0 Kudos
4 Replies
exbrit
Level 21

RE: Not Protected, Updates Fail

I heard a vague reference today to some problem or other with the current update which could feasibly be the cause of your problems which means it should iron itself out by this evening with the next one.

Have you any idea what that mystery "something not being able to be removed" may be?

What previous product(s) did you have installed?
0 Kudos
Kelduum
Level 7

RE: Not Protected, Updates Fail

Well, heres hoping its an issue with the update - it seems to attemp twice, then disappear as if it never ran at the moment.

No idea what the 'cant be removed' thing is unfortunately - I was using AVG for a while, but fully removed it before installing VirusGuard.
0 Kudos
Kelduum
Level 7

RE: Not Protected, Updates Fail

Well, told it to update itself again a couple of minutes ago, and now its got the update and working fine - seem to be fixed!
0 Kudos
exbrit
Level 21

RE: Not Protected, Updates Fail

That's great, glad it's fixed.
0 Kudos