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Not Protected Message - Repeating

About every 24-48 hours, I get a message pop up that says Not Protected. I have to bring up Security Center and verify my subscription. Why is this happening? Thanks.
8 Replies

RE: Not Protected Message - Repeating


Sorry for the inconvenience, are you still facing the issue with McAfee if yes

Make sure system data and time is correct ?
When did you renew the subscription?
Did you purchased the new product or just renewed the existing product?


Find out which email address you registered your product with by clicking on the following URL:
Make sure the product are registered under the same email address

RE: Not Protected Message - Repeating

All the emails are the same. My time is sychronized. I'm almost a year into my subscription. My subscription ends 12/11/09.

RE: Not Protected Message - Repeating

hmm.. well in that case could you run the McAfee Virtual technician and post a session id for me or Bala to take a look at ?

RE: Not Protected Message - Repeating

Okay, I did it. It said no problems found.

RE: Not Protected Message - Repeating

what we are looking for is the session id.. that will get us a more detailed view of the mcafee installation and its state on the machine

RE: Not Protected Message - Repeating

Session ID: 20199625

RE: Not Protected Message - Repeating

Thanks.. I would need to get to office to access that on the server... so i guess for now we got to wait till a tech at work happens to see this...


I Get The Same Thing. . . .

My subscription expires about the same time, and I'm getting the same thing for the last several months. Here's what I wrote Customer Support:

"- Service Request #: 372419183
- Created Date: 09/14/2009 09:32:06
- Description: Why do I have to "Verify my Subscription" every time there is a virus file update. This has been going on for months now and is really getting annoying. I didnt find this question in the F.A.Q. either, so maybe its just happening to me. Everytime VirusScan downloads a virus update a window pops up that says I am not protected. When I click "OK" it brings up the Security Center saying I need to fix a problem. When I click "Fix" it says a matter requires my attention. I HAVE TO click on the "Verify Subscription" link to get the "green check mark" back. I have to do this every time my VirusScan updates. Why is this?

Thanks, Pat"

Also, Virtual Technician says it "Cannot scan my computer" or something like that.

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