not sure if this is the correct area for this question as I am a first time user. My problem is this i have a Dell Deminsion 2400 desktop running Xp Home edition.
which I purchased from Dell. I've had this system for about seven years. I had to recently replace the hard drive and after re-installing Xp Home edition, I took the cd that originally came with the desktop to re-install the virus software. During the process, I had a screen prompt me for if I already had an account to log into my account.
I did and proceded to download the software. Now when I start up the pc, i et the following error "some components are missing or might have not been installed correctly..Please re-install active shield'
Question how do i re-install the active shield?? there is no other virus software on the pc as the hard drive is brand new..
This error can be caused by several factors.
Verify other anti-virus programs are not installed in control panel & C:/program files & common files.
Uninstall and Reinstall mcafee products using the removal tool from HERE (NOTE: This tool is not compatible with Microsoft Windows 98 or ME.)
And resinstall the products from you account page in http://us.mcafee.com
IMPORTANT: If your McAfee products were preinstalled by the manufacturer of your computer, ensure that you activate your McAfee subscription before uninstalling.