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TheNatureBoy
Level 7

My "good' files being detected at a Trojan

Due to my relatively low age, my standard of English isn't really that good, so I'll try my best to convey my message to you.

Yes, I have read the thread regarding the same problem of "Good" files being detected as a trojan and then quarantined. My Launcher for a game(CabalSea) and Adobe Photoshop were quarantined. Each time I recover it, it will be quarantined again once I open or launch it, rendering it unusable.

I have read the solutions, but I don't quite understand it. What I did was I clicked the files that were quarantined and sent it to McAfee. I was wondering if that will fix my problem, or need I go through a more complicated step?

Please help me fix my problem. I just bought this Anti-Virus today and encountered this problem. I don't want to regret buying this product Smiley Sad

All help is appreciated. Thanks.
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exbrit
Level 21

RE: My "good' files being detected at a Trojan

Hopefully the files you sent to McAfee went through and will produce an update that will stop their detection. However as they may reject them & in any case you may want to ensure something is done by submitting them manually.

From this thread: http://community.mcafee.com/showthread.php?t=233662

 

To send it to the Threat Center outside of Security Center.....

First disable VirusScan:

To temporarily turn off VirusScan do the following:

Double-click the taskbar icon to open Security Center
Click Advanced Menu (bottom left)
Click Configure (left)
Click Computer & Files (top left)
You can disable VirusScan in the right-hand module and tell it for how long.

Then click the Restore button (left & assuming it was quarantined) & restore the item.

Send the file to Avert for analysis:
http://vil.nai.com/vil/submit-sample.aspx
or
https://www.webimmune.net/default.asp
or
Email file to: [EMAIL="virus_research@avertlabs.com"]virus_research@avertlabs.com
When submitting samples via E-mail all samples must be packaged in a .ZIP file. When creating this .ZIP file, it is important to understand that the .ZIP can be no more than 3 megabytes in size and can contain no more than 30 files. Additionally, any .ZIP file created must be password-protected using the password "infected" (minus the ""). Failure to follow these guidelines will cause your submission to be rejected.

Also see *Unofficial* Increase In Size Of Submissions To Threat Center

If they reject them as infected reply to the email stating your reasons and they will analyze them further.
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