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bob77459
Level 7

Mcafee popup on boot up saying virus and spyware protection is turned off.

Very often when I boot up my desktop I get a McAfee popup telling me that my computer is in danger and that Virus and Spyware protection are turned off. I click on the baloon to open Mcafee and the virus and spyware option does show red but will not turrn on.  I have to reboot but sometime the reboot hangs so I have to use the restart button   Only once did I get a message on the reboot attempt saying that some McAfee program was not responding.

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5 Replies
Dinz
Level 16

Re: Mcafee popup on boot up saying virus and spyware protection is turned off.

Hi bob,

Could you please let us know the following information ;


What is the operating system of the computer ?
How is the computer connected to internet (dsl/cable/wireless)
Do you have any other security software installed in the machine ?

Please attach a screen shot of your security center so that we could understand more on this issue.

Regards,

Dinesh K

McAfee Online Community Moderator

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bob77459
Level 7

Re: Mcafee popup on boot up saying virus and spyware protection is turned off.

Thank you for the response.

OS is Windows XP, SP3 all up to date.

Connected via AT&T U-Verse DSL

I have Malwarebytes installed

I am attaching  a word document with a screen shot. I hope that is what you asked for.

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ConorD62
Level 12

Re: Mcafee popup on boot up saying virus and spyware protection is turned off.

Have you tried using McAfee Virtual Technician?

It can sometimes help you in your problems, You can find it under useful links at the top of the page.

Or go here: http://service.mcafee.com/TechSupportHome.aspx

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bob77459
Level 7

Re: Mcafee popup on boot up saying virus and spyware protection is turned off.

Thank you for the response. Yes , Virtual technician is run everytime I access the McAfee support site.

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Dinz
Level 16

Re: Mcafee popup on boot up saying virus and spyware protection is turned off.

Bob,

Running couple of malware programs might create conflicts especially during its update process. Please try to uninstall the malware bytes and restart the computer and check if McAfee still says virus protection is turned off. If yes, please get me a screen shot of that so that would make things easier.

Also, get me the session id number of your McAfee virtual technician.

Regards,

Dinz

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