I am completly at my wits and im therefore hoping one of you clever kind folks can help me
I am the proud owner not of the above product!! This product was renewed in June and expires next June, no problems until last month. Now every week or two weeks it comes up with product expired!! if I go to my account and download it again, the problem goes away for a bit anyway. If I click verify subscription though it doesnt seem to!!
I am thoroughly thoroughly sick to the back teeth of this now and will not be renewing at renewal time, but just want it to work properly up until then!! Help
I cant even work out how to get the people at Mcagee to look at this since there is no contact tech support option when I log into my account.
Any ideas folks, thanks for all your help
Technical Support can be accessed at the top of this page under Useful Links and you can reach them 24/7 but before you contact them you might want try running the McAfee Virtual Technician which is the first step once you click on the the link for tech support. MVT will scan your computer for McAfee related issues and will attempt to fix any it finds. When MVT has finished it will generate a report which you should post a screenshot here along with the session id number. This will help us and the McAfee staff should your issue require further support.Message was edited by: k3tg to correct typo errors on 11/18/11 1:34:26 PM EST
I have run it cant work out how to screen print for you so will give you the info.
Session id = 36216353
Microsoft windows 7
Service pack 1.0
First time i ran it, it came up with a registry error and said it fixed it, now if I run it it says no problem. My subscription still shows as expired!! Is this a known Mcaffee problem as there are a lot of posts on here about it?
For the record me reinstalling it this mroning helped until about an hour ago not even an hour.
This link gives you the steps to verify your subscription
You may need to go to Tech Support Chat and give them permission to remote connect to your computer to see if there is anything that might be conflicting with your software running properly.
Just curious if you have ever had any previous security software?
Have you ever had any virus or malware issues?
Are you up to date with all your microsoft security updates?
Thanks for posting the MVT session id. Hopefully a McAfee tech will chime in soon
I would add That
1 have you more than 1 PC on this licence? If so are they different names?
When You uninstall do you follow
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS100507 ( that was in the link Tom gave u)
reboot and run
If that does not help Support may need to
1 remote connect to your PC and run the subscription repair tool
delete your account and rebuild it That has been necessary some times
This issue was something that we saw reported by a few users last week which seemed to be isolated and resolved immediately. Could you please confirm if you still have this issue with a wrong expiration date in security center . If so, kindly Right click on M icon and click on check for updates that should help you resolve the issue immediately .