I have a copy of McAfee total protection installed on my laptop running windows 10. Yesterday my PC was infected by a virus which the antivirus has not detected but malwarebytes yes ( this is another story).
Today I have run another scan and McAfee has identified two potential problems, but it was unable to delete the suspicious ".exe" files... So I have re-started my pc in safe mode and tried to launch a scan to test if the antivirus is able to delete those file. However it seems that McAfee is no able to perform a scan in safe mode which is pretty strange.
Please let us know the .exe file names and file path to proceed further. Regarding running a scan in a safe mode, not all antivirus software will support it because in Safe Mode only system services are allowed to run and any non-Microsoft services remain inactive.
Regards Ragoth Karnan
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