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Nancmich
Level 7

McAfee will not do a manual scan

I have had ALLLLLLL sorts of trouble with McAfee in the past day. I have been on the online chat 4 times for help. I had the Antivirus 2009 thing but cleared it out and got McAfee running again. Now though when I click Scan nothing happens. Does anyone have any ideas? I really don't want to sit on the online chat again. Two times I have for this issue and it is not resolved.
Thanks
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14 Replies

RE: McAfee will not do a manual scan

try running the tools below:

run IEREGFIX - http://download.mcafee.com/products/licensed/cust_support_patches/IERegFix.bat
and then IEFIX - http://windowsxp.mvps.org/utils/IEFix.zip

also,

what happens when you click on the scan button of McAfee?

post also your PC specs(OS,Service Pack, size of RAM, IE version)
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matrixluke
Level 7

RE: McAfee will not do a manual scan



If the above doesn't work. You need to reinstall the Internet Explorer.
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exbrit
Level 21

RE: McAfee will not do a manual scan

Moved to Virus Discussions...see this thread re: Antivirus 2009: http://community.mcafee.com/showthread.php?t=224867&highlight=Antivirus+2009
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Nancmich
Level 7

RE: McAfee will not do a manual scan

I wish you wouldn't move this.
I do not have the virus anymore.
The only problem I am having is the system will not scan.
I have already done the first thing suggested in this thread run IEREGFIX and it did not work.
I tried to download the second and unzip it and got the following error: Run time error 429...Active X components can't create object.
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exbrit
Level 21

RE: McAfee will not do a manual scan

Apologies...moved it back.
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Nancmich
Level 7

RE: McAfee will not do a manual scan



The IEFIX did not work (see my previous post as to error message.
How do you uninstall and reinstall IE?
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exbrit
Level 21

RE: McAfee will not do a manual scan

That depends a lot on what the answer is to the question posed earlier "post also your PC specs(OS,Service Pack, size of RAM, IE version)"
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matrixluke
Level 7

RE: McAfee will not do a manual scan




Please let me know the version of IE.

If it IE-7

Click on Run -> Type in %windir%\ie7\spuninst\spuninst.exe

Make sure that you have the option show hidden files checked in folder options.
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Nancmich
Level 7

RE: McAfee will not do a manual scan

I'm the woman of the household and don't typically handle these sorts of things so I really don't know all the information you asked for or how to get it for you but can post it later.
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