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spi3
Level 7

McAfee scan keeps stopping on Windows\system32\mswsock.dll anyone know why?

McAfee scan keeps stopping on Windows\system\32\mswsock.dll anyone know why and how I can get the scan to complete? I have tried the Quick scan and normal one.

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5 Replies
Dinz
Level 16

Re: McAfee scan keeps stopping on Windows\system32\mswsock.dll anyone know why?

Hello Steven,

mswsock.dll is a module providing extensions for Winsock. Services provided by this file are not part of Winsock. May I know whether are you using any wireless routers for internet  connectivity. Also let me know the following information;

What is the operating system of the computer ?
Is the computer uptodate with Microsoft windows updates?
Was the computer infected by any virus or malware ?
What is the version of DAT in security center ?

Moving thread to virus scan 14 - 2010

Regards,
Dinesh K
McAfee Online community Moderator

on 7/22/10 8:11:02 AM GMT-06:00
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spi3
Level 7

Re: McAfee scan keeps stopping on Windows\system32\mswsock.dll anyone know why?

Hello, I have a wireless router, using window vista,Yes they seen to update offten.  Not sure that is what I have been trying to find out with the scan. Sorry what is DAT? I downloaded the McAfee VirusScan Plus on Tuesday. Thanks for your help.

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Dinz
Level 16

Re: McAfee scan keeps stopping on Windows\system32\mswsock.dll anyone know why?

Hello there ,

Open McAfee security center and click Navigation at the top
In the next screen , click the option About
Report back with the version of virus scan and DAT

Also , restart the computer and start tapping the F8 key
From the advanced boot options menu, select safe mode,

After you get to you desktop, Right click on McAfee and try running a scan in safe mode

Note : In safe mode , you might get a prompt from mcAfee that its at risk, do not worry , security software is just disabled in safe mode

Regards,
Dinesh K
McAfee Online Community Moderator

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spi3
Level 7

Re: McAfee scan keeps stopping on Windows\system32\mswsock.dll anyone know why?

Hi, I have tried to scan in safe mode but have had the same problen ( freezing on this file).        Scan version = 13.15      DAT = 6051.0000

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Dinz
Level 16

Re: McAfee scan keeps stopping on Windows\system32\mswsock.dll anyone know why?

Hi Stanley,

Open security center , click Real tme scanning.
Click Scan your PC – From the scan type select Custom scan
From custom scan options ; Put a check mark on the option Scan using minimal resources (as shown in pic)

Also uncheck the option, Exclude ZIP and other compressed files.

Scan option.jpg

Close security center and run a scan, let me know the results

Thanks,
Dinesh K
McAfee Online Community Moderator

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