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McAfee scan hanged for many days when cancelled. Really annoying. Is this a bug in software?

I pressed cancel during a scheduled scan and the scan hanged. It says scheduled scan is running but nothing happens; the scan status is the same when I cancelled. I want it to stop and start new scan. How can I completely stop that hanged scan? I restarted my system many times still the problem is not solved. Basically, when I press 'cancel' button, nothing happens. Is this a bug in software? What should I do? Any help, ideas? I am using Windows 8.1 64bit and McAfee Internet Security.

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7 Replies

Re: McAfee scan hanged for many days when cancelled. Really annoying. Is this a bug in software?

Moved appropiately to Virus Scan - By Moderator

Cliff
McAfee Volunteer
exbrit
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Message 3 of 8

Re: McAfee scan hanged for many days when cancelled. Really annoying. Is this a bug in software?

At some stages, including when it's scanning for Rootkits as above, it can't be Cancelled and in this case it most likely jammed and all you can do is end the process in Task Manager..   It may be best to contact Technical Support - it's free by phone or online chat and linked below.


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Re: McAfee scan hanged for many days when cancelled. Really annoying. Is this a bug in software?

VirusScan stops scanning at 98% or 99% complete

Try this work around  though 98/99% more usual a stopping percentage

Also cancel is greyed out while scanning system files

exbrit
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Message 5 of 8

Re: McAfee scan hanged for many days when cancelled. Really annoying. Is this a bug in software?

You might also want to check the drive for errors, that can sometimes trip up a scan.

Re: McAfee scan hanged for many days when cancelled. Really annoying. Is this a bug in software?

Following the instructions on page Antivirus Software and Internet Security For Your PC or Mac | McAfee    and running the fix resolved my scan hanging problem.

exbrit
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Message 7 of 8

Re: McAfee scan hanged for many days when cancelled. Really annoying. Is this a bug in software?

3 year old thread so will suggest they lock it.

Re: McAfee scan hanged for many days when cancelled. Really annoying. Is this a bug in software?

Locking.

Cliff
McAfee Volunteer