I pressed cancel during a scheduled scan and the scan hanged. It says scheduled scan is running but nothing happens; the scan status is the same when I cancelled. I want it to stop and start new scan. How can I completely stop that hanged scan? I restarted my system many times still the problem is not solved. Basically, when I press 'cancel' button, nothing happens. Is this a bug in software? What should I do? Any help, ideas? I am using Windows 8.1 64bit and McAfee Internet Security.
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At some stages, including when it's scanning for Rootkits as above, it can't be Cancelled and in this case it most likely jammed and all you can do is end the process in Task Manager.. It may be best to contact Technical Support - it's free by phone or online chat and linked below.
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