cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted

McAfee quarantined musixmatch downloaded from MS store and showing Real Protect-EC?

Jump to solution

I wish to use musixmatch.So i downloaded it from Microsoft store and opened it. I used a google account to to authenticate musixmatch .When google authentication was happening, Mcafee quarantined musixmatch.

Its showing Real Protect-EC!323211A849E7 . So should i not use musixmatch or is it just a false positive?Should i un-quarantine it? 

 

 

 

mcdvoice

 

1 Solution

Accepted Solutions
Highlighted

Re: McAfee quarantined musixmatch downloaded from MS store and showing Real Protect-EC?

Jump to solution

Note that scans will still detect this if you exclude the file but running it will work. to fully remove the issue follow

How to submit virus samples and false positives to McAfee

 

View solution in original post

2 Replies
Highlighted
Moderator
Moderator
Report Inappropriate Content
Message 2 of 3

Re: McAfee quarantined musixmatch downloaded from MS store and showing Real Protect-EC?

Jump to solution

Hi @Arnett665 

We are sorry for the inconvenience. Please try excluding the musixmatch.exe to the Real time scan exclusions and try accessing the application. Please let us know the outcome.

Regards

Magesh J

Highlighted

Re: McAfee quarantined musixmatch downloaded from MS store and showing Real Protect-EC?

Jump to solution

Note that scans will still detect this if you exclude the file but running it will work. to fully remove the issue follow

How to submit virus samples and false positives to McAfee

 

View solution in original post

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community