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Level 7

McAfee not scanning


I don't know much about viruses. I must have downloaded something recently and it's stopping my mcAfee from scanning.

When I go into McAfee security centre and select "full scan" I get this message after a few minutes:

"Scanning has encounter a problem from which it cannot recover. Here are the problem details:
- error getting scan progress

When finished you will return to the home window."

Can anyone help?

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1 Reply
Level 21

RE: McAfee not scanning

Sorry you were overlooked. I doubt it's a virus but you could run the free version of this anti-spyware application and have it delete whatever it finds.

If it continues I would do the following as it would appear that the installation is somehow corrupted. Don't use any registry cleaners, if you have any.

1. Uninstall all McAfee programs through "Add or Remove Programs" in Windows "Control Panel".

2. Use the MCPR tool, see this article: How to remove supported McAfee consumer products using the McAfee Consumer Products Removal tool (MC... This will remove all McAfee remnants from your computer. (you must have Windows Vista, XP or 2000 SP4 to use this tool)

3. Launch Windows Explorer and delete all McAfee files in "Program Files" but especially in "C:\Document and Settings\<user>\Application Data" and "C:\Document and Settings\All Users\Application Data". You have to set Windows Explorer to show all hidden files and folders (Tools > Folder Options > View tab). Just delete the McAfee folders even if they are empty in all the "Application Data" folders. Can be more than one!
In Vista: C:\Program Files, C:\ProgramData and C:\Users\yourname\AppData\Roaming

4. Reboot and redownload/reinstall your McAfee products directly from your account at the McAfee web site.
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