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McAfee causing a "problem" opening Word documents

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For the past few months, whenever I open a Word document, I get the pop-up "The command cannot be performed because a dialog box is open."  If I select "ok", the document opens.  I read on the internet that anti-virus real time scanning can cause this and sure enough, when I turn off McAfee real time scanning, Word documents open without the pop-up.  Does anyone have any ideas?

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Moderator sanjay
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Message 8 of 8

Re: McAfee causing a "problem" opening Word documents

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The issue should be fixed with a previous update. Please start a new thread if the issue persist.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.
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Moderator selvan
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Re: McAfee causing a "problem" opening Word documents

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Hi @Chuck73

We recently noticed an issue with Office 2007. See TS102841

Re: McAfee causing a "problem" opening Word documents

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It's good to know the cause and if McAfee doesn't fix it, I know that a new version of Word will.  Thanks for the quick and helpful response, selvan.

Moderator selvan
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Re: McAfee causing a "problem" opening Word documents

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@Chuck73 wrote:

It's good to know the cause and if McAfee doesn't fix it, I know that a new version of Word will.  Thanks for the quick and helpful response, selvan.


Please mark this thread answered if you feel so.

KJF
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Re: McAfee causing a "problem" opening Word documents

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I would like to see this fixed, or be provided with a way to have the program exclude Word documents from real time scanning. Office 2007 is compatible with Windows 10 in every other meaningful way, and there was no problem with this setup until a few months ago. I would be more inclined to switch to another security product than pay for a new copy of MS Office. 

Moderator sanjay
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Re: McAfee causing a "problem" opening Word documents

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@KJF

Could you please share the version of Antivirus suite is installed on the PC. 

Cheers

Sanjay

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KJF
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Re: McAfee causing a "problem" opening Word documents

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LiveSafe version 16.0

Security Center buikd 17.6.149

VirusScan build 22.1.145

Is this the info you are looking for?

Moderator sanjay
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Message 8 of 8

Re: McAfee causing a "problem" opening Word documents

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The issue should be fixed with a previous update. Please start a new thread if the issue persist.

If this information was helpful in any way or answered your question, please mark it as the accepted solution and give Kudos if appropriate.