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McAfee causing a "problem" opening Word documents - not solved

In an earlier thread "McAfee causing a "problem" opening Word documents", a solution was posted saying that the problem had been fixed in a software update.  The poster recommended that a new thread be started if this was not the case.  Although my McAfee product is fully up to date I am still getting the issue.  

The original poster described the issue as follows which is the same for me:

For the past few months, whenever I open a Word document, I get the pop-up "The command cannot be performed because a dialog box is open."  If I select "ok", the document opens.  I read on the internet that anti-virus real time scanning can cause this and sure enough, when I turn off McAfee real time scanning, Word documents open without the pop-up.  Does anyone have any ideas?

My environment is Windows 10, Microsoft Word 2007, McAfee Internet security 16.0 R18.

I would be grateful if Sanjay (who posted the solution) or someone else could help me with this.

3 Replies

Re: McAfee causing a "problem" opening Word documents - not solved

@Flash53 

Please let us know whether the issue persists after reinstalling McAfee.

Regards
Siva

etkins
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Message 3 of 4

Re: McAfee causing a "problem" opening Word documents - not solved

I have reinstalled three times, and each time, when I uninstall, the problem goes away.  Reinstall, the problem returns.  VERY frustrating, please help!

Reliable Contributor Peacekeeper
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Message 4 of 4

Re: McAfee causing a "problem" opening Word documents - not solved

As you said RTS seems to be the issue try and this cannot be a full solution try excluding the word file as exclusion works for RTS but not for scheduled scans , Will be a pain but I am interested if that works.

Alternatively exclude the word exe file though that probably is a real long shot.

Only a suggestion till Siva returns

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