I just purcahsed the new TP 2010 today and when I go to install it nothing happens. I tried going to start/run then entering the correct info which is given to me but still nothing happens. I am trying to renew because I have gotten a virus and it's making my computer run like crap.
Anybody think they could help?
Could you please provide some more information on this like ;
What is the computer’s operating system ?
How is the computer connected to internet ? (wireless / dsl )
How are you trying to install McAfee , through a cd or from internet ?
And most important what is the error message do you receive any errors during installation ?
I am running Windows XP I am also hooked through a wired router, and I am trying to run the TP 2010 by CD which I just bought this morning. I do have DSL to forgot to add that. As far as error messages go there are none because it will not start automatically, and it will not run if I go to Start-Run then type in C:\Autorun.exe it says there is no drive there.
I am not sure what to do except take it back, and take this computer in to see what's going on.
May I know how old is the computer ?
What is the Internet browser you use ? (internet explorer or firefox)
Insert a different disc and ensure that the disk drive doesnt have any problem .
Remove any other Av programs with their removal tools update Internet exploer and set it ti defaults (tools/Internet options/advanced tab).
Run the preinstall tool and try again to install and then if no go contact technical support in the useful links tab above, Chatting to them is free and you can call support as free within 30 days.