I have tried to do a full scan manually and with the scheduled scan, but it keeps stopping at 96%. I contacted McAfee chat yesterday, and whatever they did still hasn't fixed it. It'll get up to some file named HKU\S-1-5-21.... and then just stop. It doesn't freeze. A window pops up just long enough for me to see the window, but not to read it and then the scan stops. According to the Security center, I haven't had a full scan in 30 days.
It was working fine until a month ago. I looked back through some logs and found that there were a great number of Windows updates on 2/8, just three days after my last scan. But, I don't know if they had anythign to do with it or which one it might have been.
Any help would be great!
Can you provide some more details on the computer like;
What is the operating system ?
How old is the computer ?
Do you have any other security software installed in the computer ?
Was the computer infected by any malwares previously ?
Open security center and let me know the version of virus scan
Kindly get back with these details and we would help you proceed further