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Level 7

McAfee Keeps Quarantining after Restore

I have a file "akprog.exe" which is a keylogging program that I use on my computer. McAfee keeps quarantining it after I restore it. I restore it, it shows up in the folder, i click the folder and it gets quarantined right away.

I've submitted the file to avert online and it tells me it's infected and that doesn't help me.

How do I add an exception to this file that is necessary to run the program?
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6 Replies
exbrit
Level 21

RE: McAfee Keeps Quarantining after Restore

You can't add it to any ignore list. You should reply to their email asking for further testing. If it is still found as infected then you are out of luck I'm afraid.
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Riddlez
Level 7

RE: McAfee Keeps Quarantining after Restore

Can't McAfee release some special DAT, like they do for false positives ?

I know that this technically isn't a false positive, but still ...
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exbrit
Level 21

RE: McAfee Keeps Quarantining after Restore

If it is a false positive they'll send you an extra.dat or include it in the next update.
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Re: McAfee Keeps Quarantining after Restore

So your telling me that i cant allow a program that has no virus !!!!!!

if thats the case then that is ridicules

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Peacekeeper
Level 20

Re: McAfee Keeps Quarantining after Restore

When you submitted a file  do it this way?

http://vil.nai.com/vil/submit-sample.aspx

If so when they reply saying it is infected reply to that reply saying possible false+ve and name of detection in subject. Say also why you think it should be cleared

Usually it is next dat unless they feel it is malware.

We mods have been asking for the option to trust but so far it is only offerred for PUPs (Potentially unwanted programs)

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SafeBoot
Level 21

Re: McAfee Keeps Quarantining after Restore

Can you post the MD5 hash of the file - I will check it for you - There are lots of free tools to create this, for example http://sourceforge.net/projects/md5summer/

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