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hopeless1
Level 9

McAfee AntiVirus Plus:Your Computer is at Risk what is going on here?

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I need some help quickly

I just got a message that my subscription is expired ~ Impossible since I purchased and personally installed via disk: McAfee Anti Virus Plus 2012  this year in january or february before the previous disk expired. It has been working until right now.

I don't remember cancelling any of the old programs when installing the next program. Could this be the problem?  How do you cancell old programs

Right now I am blocked from seeing any of my information!  (except renew now)

My last dat was 6749 this morning.

I ran MVT and it shows:  Virus Scan  McAfee AntiVirus Plus 15.0.302  problem product expired   and Personal Firewall  McAfee Anti Virus Plus 12.0.355  problem product expired.

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exbrit
Level 21

Re: McAfee AntiVirus Plus:Your Computer is at Risk what is going on here?

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Sorry I'm not always available so quickly... https://home.mcafee.com/secure/protected/login.aspx?rfhs=1

Message was edited by: Ex_Brit on 22/06/12 3:53:47 EDT PM
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exbrit
Level 21

Re: McAfee AntiVirus Plus:Your Computer is at Risk what is going on here?

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I think you are right, remants of the old software are still there.

Go to Control Panel > Programs > Uninstall a Program (Add or Remove Programs if this is XP)

Uninstall everything 'McAfee'

Run the MCPR cleanup tool, listed under Useful Links at the top this page and reboot.

Reinstall and that should take care of it.

Message was edited by: Ex_Brit on 22/06/12 2:00:29 EDT PM
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hopeless1
Level 9

Re: McAfee AntiVirus Plus:Your Computer is at Risk what is going on here?

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where do I get the reinstall   (from my disk?)

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exbrit
Level 21

Re: McAfee AntiVirus Plus:Your Computer is at Risk what is going on here?

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If you already registered it online then online.  If not then your disk.

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hopeless1
Level 9

Re: McAfee AntiVirus Plus:Your Computer is at Risk what is going on here?

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Peter is there a link for the reinstallation?  I see the removal tool list, but not anything about reinstalling afterwards. 

I'm feeling so stupid right now.   I remember entering a product key when I first installed the program  I have that key

Message was edited by: hopeless1 on 6/22/12 2:01:21 PM GMT-05:00
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exbrit
Level 21

Re: McAfee AntiVirus Plus:Your Computer is at Risk what is going on here?

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Sorry I'm not always available so quickly... https://home.mcafee.com/secure/protected/login.aspx?rfhs=1

Message was edited by: Ex_Brit on 22/06/12 3:53:47 EDT PM
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hopeless1
Level 9

Re: McAfee AntiVirus Plus:Your Computer is at Risk what is going on here?

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I had to use the tool 3 times before I got it right.  I won't belabor my "scr..w ups".  Thank you so much for all the help with this and  for giving me the on line link for downloading ....you are a lovely man and deserve A++++ for all the good advice you give us all.

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hopeless1
Level 9

Re: McAfee AntiVirus Plus:Your Computer is at Risk what is going on here?

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The removal tool  didn't solve the problem of 2 expired subscriptions prior to this one that are still showing in my profile /account.  They each have a renew button and no way to make them disappear. They probably should have been removed somehow each time before installing the next subscription/program.

Do I have to contact tech support to get help in making them disappear?

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exbrit
Level 21

Re: McAfee AntiVirus Plus:Your Computer is at Risk what is going on here?

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No it would be Customer Service for all account enquiries but I believe that expired software can't be removed from those pages manually.  It self-deletes after a fairly long period.  You could call them if you like.  It's also linked under Useful Links at the top.

Thanks for the kind words ;-)

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hopeless1
Level 9

Re: McAfee AntiVirus Plus:Your Computer is at Risk what is going on here?

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thank you, but where on line?  sorry I never needed to do any of this before and am very confused

Message was edited by: hopeless1 on 6/22/12 1:27:07 PM GMT-05:00
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