cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Kurt66
Level 8
Report Inappropriate Content
Message 1 of 9

McAfee AntiVirus Plus Version for Windows 10 Home 64bit 20H2

Jump to solution

Dear all

updated my HP Pavilion 15-ab595nz Laptop with the Windows 10 2H2 Version, with the result that it freezes after 2min. My McAfee AntiVirus Version is 16.0, name 16.0.R29. I deinstalled and tried to reinstall, but did not suceed, I always get an installation error.

Which Version of AntiVirus do I need?

Tks rgds Kurt

1 Solution

Accepted Solutions
Kurt66
Level 8
Report Inappropriate Content
Message 9 of 9

Re: McAfee AntiVirus Plus Version for Windows 10 Home 64bit 20H2

Jump to solution

Dear Madhan

I successfully installed the updated version of McAfee on the laptop running Windows 10 Home 64bit 20H2.

great thks

Kurt

View solution in original post

8 Replies
Madhan
Moderator
Moderator
Report Inappropriate Content
Message 2 of 9

Re: McAfee AntiVirus Plus Version for Windows 10 Home 64bit 20H2

Jump to solution

Hi @Kurt66 

Please let me know the error that occurs when you try to reinstall McAfee.

Meanwhile, can you try uninstalling McAfee again[With traces as well] using the Article How to remove McAfee products from a PC that runs Windows

Then, install using the McAfee Article How to download and install McAfee consumer products 

Let me know the outcome.

Regards,
Madhan M

Kurt66
Level 8
Report Inappropriate Content
Message 3 of 9

Re: McAfee AntiVirus Plus Version for Windows 10 Home 64bit 20H2

Jump to solution

Dear Madhan

I checked again, that the SW is fully removed and downloaded again McAfee AntiVirus Plus from my account. I got the following error msg while installing:

"Leider konnte die McAfee-Software nicht installiert werden. Fehler beim Installieren der folgenden Komponenten: SecurityCenter"

I tried also the SW Install Helper, but it was not able to "successfully resolve the issue"

tks rgds Kurt

Madhan
Moderator
Moderator
Report Inappropriate Content
Message 4 of 9

Re: McAfee AntiVirus Plus Version for Windows 10 Home 64bit 20H2

Jump to solution

Hello @Kurt66 

This could be due to a Malware or some old third party traces present on the computer. Also, even due to pending windows updates.

Please access the McAfee Article McAfee Malware Cleaner: What is it? to clean any Malware on the computer. Once its done, check if there are any old traces of third party Anti Virus programs and remove them. Check if there is any pending Windows update and ensure its completely updated.

Try re-installing McAfee and let me know the outcome.

Regards,
Madhan M

Kurt66
Level 8
Report Inappropriate Content
Message 5 of 9

Re: McAfee AntiVirus Plus Version for Windows 10 Home 64bit 20H2

Jump to solution

Hello Madhan

I did clean the Laptop with the Malware Cleaner (several files deleted) and deleted manually the ByteFence SW. The installation process did start normally, but at 80% I get the same error msg.

rgds Kurt

Madhan
Moderator
Moderator
Report Inappropriate Content
Message 6 of 9

Re: McAfee AntiVirus Plus Version for Windows 10 Home 64bit 20H2

Jump to solution

Hello @Kurt66 

McAfee is aware of this issue and it has been fixed. The update that contains the fix will be rolled out soon. I'll update once its rolled out.

Regards,
Madhan M

Kurt66
Level 8
Report Inappropriate Content
Message 7 of 9

Re: McAfee AntiVirus Plus Version for Windows 10 Home 64bit 20H2

Jump to solution

Dear Madhan

any news about the update - I need to protect my laptop and data!

rgds Kurt

Madhan
Moderator
Moderator
Report Inappropriate Content
Message 8 of 9

Re: McAfee AntiVirus Plus Version for Windows 10 Home 64bit 20H2

Jump to solution

Hello @Kurt66 

Please try installing McAfee and let me know if there are any issues noticed.

Regards,
Madhan M

Kurt66
Level 8
Report Inappropriate Content
Message 9 of 9

Re: McAfee AntiVirus Plus Version for Windows 10 Home 64bit 20H2

Jump to solution

Dear Madhan

I successfully installed the updated version of McAfee on the laptop running Windows 10 Home 64bit 20H2.

great thks

Kurt

View solution in original post

How Many Badges Can You Collect?
Ready for a little competition? Members like you are earning badges and unlocking perks for their helpful answers. Are you? Click here to find out.

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community