I have been using the ATT Internet Security Suite, which is a Mcafee product. When I update this product, I am usually directed to the Mcafee site. That is why I am asking help here. One day, after I updated the software, something acted strangely. It kept saying that the real time scanning had been turned off. I turned it on, but the software froze up. The only thing I could do was to do a warm boot. Again, it indicated I needed to turn the real time scanning on. Again it froze up. I did this serveral time and finally I had to un-install the software. I download the software from the Mcafee site. The installation was uneventfully successful. The I selected a file in Windows Explorer. Right clicked and selected Scan to scan that file. Instead, the software quick-scanned drive C. The problem I face now is that I can only quick scan drive C and not the file(s) I want manually. Please give me some suggestion as to how to resolve this problem. I suspect there is a bug in the newly downloaded version. Has anyone encountered this phenomenon?
P.S. I am able to perform a real quick scan or a thorough scan without problem. However, I want to do manual scan files I so choose.
This issue is already been reported to the McAfee Product development team & they are working closely towards the resolution of this issue, hope this should be fixed soon.
I will keep you posted on the resolution status once that is done.
I appreciate your patience and co-operation.Message was edited by: JaiPrakash on 14/8/12 3:19:20 AM CDT
It appears that Mcafee has gone through a couple of software updates. The issue has not been resolved. Is there any hope that Mcafee will really work on this problem. If I have a particular file I want to scan, I will be out of luck unless I scan the whole computer. When I want to scan a file, Mcafee will spend several hours to scan the computer where the file resides. Surely, at the end, I will get the file scanned. It is a scarry thought that it will take serveral hours to scan a file This will make Mcafee not good at all.Message was edited by: cmjone on 9/3/12 12:14:24 AM CDT
I found an other problem. After the automate software update, Mcafee keeps saying the real time scanning is turned off. I turned it on and it turned it off by itself. It appears Mcafee wants to play game with me. The only way to get around it is to un-install and re-install Mcafee. This is not cool at all.