I had a severe trojan on my pc who took control over it. I was not able to start most exe files, computer was shut down by nt-authority system and so on. i tried many anti-malware programs (avert stinger, mc afee rootkit-detective and a-squared free) which could not solve the problem. Finally i succeeded by using cc-cleaner in safe mode, then combofix (i had to rename it first), and then Malwarebytes' Anti-Malware to eliminate the trojan. I had to reinstall Mc Afee Internet Security Suite because it didnt work anymore. While scanning the pc after reinstallation of mc afee it recognizes combofix as a generic!artemis but this program saved my pc ...
I don't have a file to sumbit, as the file is deleted as soon as it is downloaded from the Google web site, even if i try to restore it, McAfee quaranteens it again straight away. I used the option, "Send to McAfee" from the restore list.
As the OP (original poster) are you OK now? With VirusScan 13 as against 13.3 you must, at some stage, have installed active protection manually from here: http://us.mcafee.com/en-us/landingpages/activeprotection.asp in which case it will be listed as a removable item in your Control Panel/Programmes.
It comes as part of VirusScan 13.3 and can be turned off in the Security Center itself in that version only.
I have never manually downloaded "Active Protection" neither does it appear in my Add/Remove programs list. The original file "Google Updater" now runs ok, as I sent the file to McAfee, however I still use another peice of software that is detected as Artemis and even if I restore it from my Quaranteen list, as soon as I run the program it is immediately detected again and removed. I have also looked through all the options etc within Mcafee Security Center and can find nowehere to disable Active Protection. If I want to run my software I stop McAfee for 15 mins then start it up again, so although it's a pain, I can at least use a workaround. I have sent the exe file to McAfee in the hope that it can be excluded from the protection list.
Nope, I just download Security Center from the McAfee web site and install only the VirusScan part of it. I did check what you suggested in your link but Active Protection is not shown anywhere, all I know is that it is SC9.0.