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RE: Google Earth Trojan?




I agree.

If this doesnt get resolved soon, I will have to find some other virus protection program as this is unacceptable :mad::mad:.

Combofix

I had a severe trojan on my pc who took control over it. I was not able to start most exe files, computer was shut down by nt-authority system and so on. i tried many anti-malware programs (avert stinger, mc afee rootkit-detective and a-squared free) which could not solve the problem.
Finally i succeeded by using cc-cleaner in safe mode, then combofix (i had to rename it first), and then Malwarebytes' Anti-Malware to eliminate the trojan. I had to reinstall Mc Afee Internet Security Suite because it didnt work anymore.
While scanning the pc after reinstallation of mc afee it recognizes combofix as a
generic!artemis but this program saved my pc ...
vinod_r2
Level 11
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Message 13 of 26

RE: Loads of false "Generic!Artemis" errors




I will see if I can reproduce this issue. meanwhile try submitting that file to webimmune.net

RE: Loads of false "Generic!Artemis" errors



Hi Vinod,

I don't have a file to sumbit, as the file is deleted as soon as it is downloaded from the Google web site, even if i try to restore it, McAfee quaranteens it again straight away. I used the option, "Send to McAfee" from the restore list.

Regards

Tony
Reliable Contributor exbrit
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Message 15 of 26

RE: Loads of false "Generic!Artemis" errors

Generic!Artemis is generated by the new Active Protection component of VirusScan and can if need be, turned off.

See; http://community.mcafee.com/showthread.php?t=227790

While some detections are not malware, many are so don't think it's just labelling items as that for the sake of doing it.

If you feel it is wrong there are clear instructions on what to do on that link.

RE: Loads of false "Generic!Artemis" errors

ok, i think in most cases artemis will find malware but in this case it was wrong.
however no problem, i restored it from quarantine.
Reliable Contributor exbrit
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Message 17 of 26

RE: Loads of false "Generic!Artemis" errors



As the OP (original poster) are you OK now? With VirusScan 13 as against 13.3 you must, at some stage, have installed active protection manually from here: http://us.mcafee.com/en-us/landingpages/activeprotection.asp in which case it will be listed as a removable item in your Control Panel/Programmes.

It comes as part of VirusScan 13.3 and can be turned off in the Security Center itself in that version only.

RE: Loads of false "Generic!Artemis" errors

Hi Peter,

I have never manually downloaded "Active Protection" neither does it appear in my Add/Remove programs list. The original file "Google Updater" now runs ok, as I sent the file to McAfee, however I still use another peice of software that is detected as Artemis and even if I restore it from my Quaranteen list, as soon as I run the program it is immediately detected again and removed. I have also looked through all the options etc within Mcafee Security Center and can find nowehere to disable Active Protection. If I want to run my software I stop McAfee for 15 mins then start it up again, so although it's a pain, I can at least use a workaround. I have sent the exe file to McAfee in the hope that it can be excluded from the protection list.

Regards

Tony
Reliable Contributor exbrit
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Message 19 of 26

RE: Loads of false "Generic!Artemis" errors

That's strange - is your protection provided by your ISP or PC supplier by any chance? I can only assume that for some reason it has been included in the package they give you.

It isn't officially part of Security Center versions 8.x or 9.0, just 9.3.

Did you read the link I posted earlier, it has a guide on where to locate it within Security Center? But if you do have version 9.0 I doubt that it will show.

I hope that the programme that is still being detected will be included in the database soon.

I had a similar occurrence here, submitted it, and by the next day they had included it.

RE: Loads of false "Generic!Artemis" errors

Nope, I just download Security Center from the McAfee web site and install only the VirusScan part of it. I did check what you suggested in your link but Active Protection is not shown anywhere, all I know is that it is SC9.0.

Regards

Tony