I want to renew my McAfee subscription but I want to move from a 5 computer license down to a 3 computer license. When I attempt to renew, it asks me which 2 computers I do not want to renew, but it doesn't reveal the computer name--only a license key associated with each. But I don't know which license keys go with which computer, so I can't de-select 2 of them. All five are showing with N/A in the name column (even though I gave them each an identifying name). I have deactivated the 2 I don't want elsewhere in my account, but I cannot renew my subscription without knowing the license key (since the computer names I gave them are not identified in the de-selection process during renewal. I called for customer service and was unsuccessful in explaining my problem--or at least in them understanding it.Message was edited by: lookingtorenew on 8/3/13 6:36:25 PM CDT
When changing subscriptions in that manner it's best to call Customer Service direct. It's free of charge and linked under Useful Links at the top of this page.
I already tried that. They had no idea what I was talking about. Is there no way for me to find the license key from a particular computer?
Customer Service - not Technical Support? They are the only people with access to your account. Try them again and escalate the issue. We can't help you here, unless someone reads this who has experienced the same issue.
To speak with a Customer Service representative, call us at 866-622-3911.
Average contact length: 10 minutes
Estimated wait time: 5-10 minutes
Hours of Operation: Available 24x7
I posted my problem a few minutes ago with the online chat box.....and they asked to call me directly, and they did.
I never did get my answer about license keys.....but they sold me a different product for 3 computers, so I should be able to open an email (haven't done this yet) and follow the instructions to install the new product. I had Internet Security and I am going to use Total Protection this year. Apparently, there is no way to solve my original problem. Thanks for your response.
Yes, I don't think subscriptions can be adjusted in that manner, rather let one lapse and take out another one. Having never tried it myself I'm merely assuming that's the case. I advise you to completely uninstall everything and run the cleanup tool, then reboot before installing the new one, otherwise complications could arise.
It's outlined here: http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331