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Re: Latest update causing excessive CPU and Floppy Drive activity

Issue pointed out to Mcafee in our Monday mod call. They have seen this themselves on their own setup so they are looking into it. They users can disable the floppy in the bios till a fix released that is what I have done.

dougk_t3
McAfee Employee
McAfee Employee
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Message 32 of 151

Re: Latest update causing excessive CPU and Floppy Drive activity

We've been able to reproduce this problem and have captured sufficient logs to file a bug on it today. 

This issue is now in the hands of the Developers, but I'll keep following up with them and report any *concrete* results back here.

Regarding the workaround mentioned by Peacekeeper:  you can also disable the floppy drive in Device Manager, which is probably faster and easier for most people.

Message was edited by: dougk_t3 on 18/03/14 5:20:39 EDT PM
oagard
Level 7
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Message 33 of 151

Re: Latest update causing excessive CPU and Floppy Drive activity

Hello,

Will excuse me my sincerity, but when it happens these problems with the McAfee software, you send a person turn off this and that and another series of things, send reinstall software and things like that ...

In a bit a person to use the McAfee software only with the computer off ...

Re: Latest update causing excessive CPU and Floppy Drive activity

A reinstall can fix a corrupted install these things happens and easy to just take it off and replace it with a clean install.

The turn off suggestions are workarounds till a fix comes better than swearing hourly fighting a misbehaving software.

It is my and Mcafee practice to supply a workaround till the fix arrives . If you use the Pc in the off state do you use the screen as a canvas? My sincere comment

We mods keep reminding Mcafee of current issues

Graffin75
Level 7
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Message 35 of 151

Re: Latest update causing excessive CPU and Floppy Drive activity

So i'm not the only one... good to know.

I have McAfee Total Protection 2014 installed on 3 PC's (2 laptops running Windows 7 and a desktop, soon to be replaced, still running WinXP SP3). My XP system's floppy drive has been vibrating like mad, so I disabled it in Device Manager. That stopped the grinding immediately.

Could you please let us know when McAfee has fixed the problem so I can re-enable the floppy drive?

Cheers!

Re: Latest update causing excessive CPU and Floppy Drive activity

Will do

jk7868
Level 7
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Message 37 of 151

Re: Latest update causing excessive CPU and Floppy Drive activity

I am a small business owner that is running into this McAfee Internet Security / Total Protection XP SP3 Floppy thrashing problem after the last update.  I have two computers doing it now.  Over the past few days I contacted McAfee thru Support and they had me do the remove/reboot/reinstall thing, still have floppy accessing itself when Real-Time Scanning is running.  I could plug in a floppy and it would stop, but don't want a floppy in all the time.  They elevated this issue to Tier 2 support who called me and took control of the PC and looked at a few things.  The uploaded some data from my system and said they'd get back to me.  Two days later (this morning now), I got a call back from McAfee's Tier 2 support and the gent explained that this was an XP problem, that XP was not being supported by Microsoft anymore (actually it's 4/8/14) and McAfee would not be fixing the problem because it was Microsoft XPs problem.  He then went on to say that Microsoft would not fix the issue either because they will not support XP anymore.  He further explained that this came from McAfee development and they told him that I would have to disable and enable the floppy whenever I wanted to use it.  

I thought I'd research and update folks here with what I just experienced.  Perhapy McAfee will reconsider this position, seeing as all was working well until this latest update and XP is going no-support on 4/8/14 and has not already done so.... 

Please fix - was a happy camper (for 10yrs) until I ran into this.

k3tg
Level 14
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Message 38 of 151

Re: Latest update causing excessive CPU and Floppy Drive activity

jk7868,

Thanks for posting the info you that was told to you. Have you tried the workaround that Peacekeeper mentioned earlier in this thread on post 21?

jk7868
Level 7
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Message 39 of 151

Re: Latest update causing excessive CPU and Floppy Drive activity

No I haven't disabled is in the Bios.  I could...but then I'd have to re-boot whenever I wanted to use the Floppy.  To stop the floppy noise, at first I unplugged the power connector on the floppy.  Now I've just disabled the Real-Time scanning.  Not the best solution, I know.  I could go into the Control Panel and disable the floppy, but I'd rather not be bothered.  I use the 'sneeker net' every once in a while to move small files to off-line systems.

Re: Latest update causing excessive CPU and Floppy Drive activity

Try simply disabling it in the Device Manager.

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