Turns out you have to put "noauto" in the subject line to get a human to look at it. This is part of the reply: ========================================================= Thank you for your follow up.
The file you submitted for analysis was previously detected as a trojan. Then, it was forwarded to our Senior Virus Research Engineers for further review and they confirmed that file is not a trojan, but a Potentially Unwanted Program: THEHOOKXP.DLL ... Found potentially unwanted program Generic KeyLog.b.
Since the sample submitted is a Potentially Unwanted Program (PUP), it does not contain a virus, and is not considered a trojan because it does not damage systems maliciously. Please see at http://vil.mcafeesecurity.com/vil/pups/configuration.aspx for information about how to exclude detection of legitimately installed programs.
Please contact Technical Support team for further assistance regarding this issue.
======================================================= The problem now is the link instructions don't seem to apply to the version of VirusScan I have (Version 9.15 Build 135). Most of the instruction seem for network on online versions.