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Level 7

Issues with activation.

Had to reinstall software.  Pop up continues to say that I have X # of days to register.  Try to register but it won't ever complete registration.  Continues to say 'Trying to Connect".  Any ideas what is wrong or how to correct?  I have reinstalled twice.  I was once registered, or so I thought, so not sure what's going on.  Thanks!!!

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Level 12

Re: Issues with activation.

Let us know:

  • ü  Whatis the operating system of the computer?
  • ü  Howis the computer connected to internet? (dsl/wireles/cable)
  • ü  Doyou have any other security software installed in the machine?

Make sure that there is no proxy connectionconfigured on your computer.

Follow the following knowledge base articles.

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