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jxgjocko
Level 7

Is this a virus or malware -- "You are missing a plugin to play videos"

How do I cancel the above message I keep getting on many websites?

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10 Replies
exbrit
Level 21

Re: Is this a virus or malware -- "You are missing a plugin to play videos"

Probably not.  You may be missing either  OracleJava or Adobe Flash and/or Shockwave Players as add-ons to your browser(s).

Although they are prone to security flaws hence are constantly being updated, many web pages don't display properly without them.

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McAfee Employee

Re: Is this a virus or malware -- "You are missing a plugin to play videos"

I agree with Ex_Brit on this, and would like to add that these applets are a huge security hole when not updated. McAfee definitely recommends updating these frequently.

I'd recommend going to the Adobe site to update flash directly as it is possible for someone to put a compromised video up that runs a script telling you to update, which then installs malware.

For Adobe Flash: http://get.adobe.com/flashplayer/

For Java: http://www.java.com/en/download/index.jsp

Shockwave Player: http://www.adobe.com/products/shockwaveplayer/

You could also get a scanner that tells you if your apps are out of date. McAfee includes that in the newest product versions, but you can use any one. They periodically scan the system and tell you when a newer version of software is available. Ex_Brit could probably tell you a lot more about those apps.

Somer L. Pyron
Knowledge Analyst
ServicePortal: support.mcafee.com
Web: www.mcafee.com
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exbrit
Level 21

Re: Is this a virus or malware -- "You are missing a plugin to play videos"

A note in addition to above.  Those applications usually ask you after first installation if you want to auto-update them in future, say yes.   Another thing, both Oracle and Adobe usually like to add on 3rd party optional downloads to their products so keep your eyes open so you can uncheck those options.

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Hayton
Level 17

Re: Is this a virus or malware -- "You are missing a plugin to play videos"

I would be cautious about assuming that the message is genuine. This could be a Fake Codec Download message. Next time it appears can you get a screenshot and post it?

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jmckee
Level 10

Re: Is this a virus or malware -- "You are missing a plugin to play videos"

Hayton wrote:

I would be cautious about assuming that the message is genuine. This could be a Fake Codec Download message. Next time it appears can you get a screenshot and post it?

I would be cautious as well. Been seeing banner ads with that message in them lately. Since I always keep Flash Player , Shockwave , and Java up to date , the "missing plugin" could be spyware. 

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Hayton
Level 17

Re: Is this a virus or malware -- "You are missing a plugin to play videos"

Is the "missing plug-in" message in the bottom right-hand corner of the screen, and does it look like this?

video codec window.JPG

This has been reported elsewhere as evidence of a malware infection - see

http://www.bleepingcomputer.com/forums/topic471931.html

http://www.bleepingcomputer.com/forums/topic454124.html

http://www.bleepingcomputer.com/forums/topic454045.html

Run Malwarebytes Free and see what it says. If you still get the messages you may need to run some more removal tools.

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jxgjocko
Level 7

Re: Is this a virus or malware -- "You are missing a plugin to play videos"

yes it does look like that and iwill try some of the Malware tools suggested -- why does McAfee not remove it automatically? I did click on the button and it took me to RealPlayer which i though was legit -- oh well live and learn.. thank you.Missing Plugin.jpg

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exbrit
Level 21

Re: Is this a virus or malware -- "You are missing a plugin to play videos"

It may be a rather thinly disguised advertisement to persuade people to download RealPlayer, which is of course, your choice, but in my opinion not necessary.

No antivirus is capable of stopping 100% of what's out there.   I'm sorry I didn't mention the possibility earlier, what I meant by my initial response was that you could have been missing those add-ons, which if watched carefully, are OK.  All browser add-ons carry some risks, as indeed do the browsers themselves, one simply has to be extra careful.

The last link in my signature below has a few hints and tools against malware.

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ahorn8
Level 7

Re: Is this a virus or malware -- "You are missing a plugin to play videos"

I have the same situation - these pop-ups are truly becoming a pain.  I've switched my pop-up blocker to high, delete all browsing history upon exit, have downloaded and run the Malwarebytes Free without results.  Anymore suggestions?

Thanks

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