Showing results for 
Search instead for 
Did you mean: 

Is there a exceptions list?

How can i add a file to the mcafee, exceptions list?
Labels (1)
3 Replies
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 2 of 4

RE: Is there a exceptions list?

Assuming you mean flag a file to be missed during a scan. On the home products that isn't possible at the present time. We have asked for it, however.

If VirusScan is mis-identifying something as malware then forward it to Avert Labs.

Send a file to Avert for analysis:
Email file to:
When submitting samples via E-mail all samples must be packaged in a .ZIP file. When creating this .ZIP file, it is important to understand that the .ZIP can be no more than 3 megabytes in size and can contain no more than 30 files. Additionally, any .ZIP file created must be password-protected using the password "infected" (minus the ""). Failure to follow these guidelines will cause your submission to be rejected.

RE: Is there a exceptions list?

Thnx for your reply,
the file however is I think, a corrupted file. When McAfee scans it will stop at that particular file and I can't skip it. And now I can't scan my computer for 100%.
Do I need to send this (corrupted) file to Avert for analysis?
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 4 of 4

RE: Is there a exceptions list?

It might be a good idea to do so. Can it be moved elsewhere in the meanwhile?

VirusScan can sometimes stall because of disk errors so it may be a good idea to run chkdsk.

I've no idea what system you have but if it is XP then go to Start/Run and type in cmd and click Enter, then typ in chkdsk C: /r with the spaces and click the Enter key.
It will object saying volume is in use try at next reboot Y/N? Type in Y and click Enter then reboot.

I entered a drive letter in case you have several, just change that accordingly. If you only have one drive then leave that out and enter just chkdsk /r.

For Vista elevate the cmd by going to Start/All Programs/Accessories and right-click Command Prompt and select "Run as Administrator".

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community