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ToastyJunk
Level 7

Incomplete upgrade

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McAfee auto updated last night but was interrupted and the ugprade was not complete - now the icons don't work although McAfee appears to be running in the background. I tried using MVT but it only says the DAT is out of date and that a product update is required. How do a reload the upgrade?

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k3tg
Level 14

Re: Incomplete upgrade

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Please mark this thread as answered if everything is working ok

Good Luck

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5 Replies
Dinz
Level 16

Re: Incomplete upgrade

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Hi ,


Check and delete if you have any other security software in the computer
Close all open windows, right click on M icon (at the system tray)
Click on the option (Check for updates)
the updates take place automatic and should now complete.

Regards,
Dinesh K
McAfee Online Community Moderator

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ToastyJunk
Level 7

Re: Incomplete upgrade

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Hi,

Right clicking on the icon doesn't bring up the usual selection list (nothing happens by right clicking). I tried launching Security Center but it only brings up a white screen. Are there other things I should try?

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k3tg
Level 14

Re: Incomplete upgrade

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You might want to consider uninstalling via Add/Remove programs and reboot the computer. Then go to Useful Links at the top of this page and run the MCPR removal tool. MCPR will remove any remaining traces of McAfee that might have remained behind when you uninstalled via Add/Remove and reboot again. Then login to your online McAfee account and download and install your software.

Let us know if your issue is resolved

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ToastyJunk
Level 7

Re: Incomplete upgrade

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OK - that worked (I was just hoping to avoid that . . . slow DSL download).

Thanks

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k3tg
Level 14

Re: Incomplete upgrade

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Please mark this thread as answered if everything is working ok

Good Luck

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