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hopeless1
Level 9

I've got the dat 5958 blues!

Just noticed that McAfee downloaded dat 5958. Now when I try to do a scan it stops at svchost.exe and gives a message that windows must shut down, DCOM server process launcher service terminated unexpectantly  system shutdown initiated by NT authority system.

It shuts down and restarts my computer so I am able to use the internet or work off-line. I just can't do a scan with McAfee. I'm using XP Service Pack 3

I see they are saying svchost.exe is deleted.

Does anyone know if McAfee plans to issue a fix for dat 5958, for people like me who have to hire outside tech help?  I don't know anything about fixing problems like this.

I read that proposed date 5959  won't automatically fix it   http://arstechnica.com/business/news/2010/04/broken-mcafee-dat-update-cripples-windows-workstations....

Message was edited by: hopeless1 on 4/21/10 4:16:43 PM GMT-05:00
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35 Replies
exbrit
Level 21

Re: I've got the dat 5958 blues!

That article refers to Enterprise solutions and what we have been told is that an emergency DAT will be circulated soon to rectify the problems that are occurring on some PC's.  I have the same update and no problems at all, so it isn't affecting everyone the same way.

I suggest to anyone seeing symptoms not to start a scan.

We've been told:

Please ask
customer facing issues (like svchost crashing, sometimes causing BSODs and
reboots) to hang tight – should be another hour or two before the fixed release
is universally available.

That was sent to me over an hour ago.

Message was edited by: Ex_Brit on 21/04/10 5:30:33 EDT PM
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hopeless1
Level 9

Re: I've got the dat 5958 blues!

Excellent!  Thank you so much for your quick reply.

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Dinz
Level 16

Re: I've got the dat 5958 blues!

Hi All,

Sorry for the inconvenience caused, This issue is been already reported & McAfee teams are working with the highest priority to fix the issue asap. In the meantime , please try to restart the computer in safe mode , uninstall existing version and reinstall the new version from http://us.mcafee.com as the latest 5959.0000 has a patch released on to the servers to fix the same.

In the meantime, I shall update you more on this when I get more info on the same

Regards,

Dinesh K
McAfee community Moderator

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hopeless1
Level 9

Re: I've got the dat 5958 blues!

Do you mean re-install McAfee?  I bought the program on disk, can't I just use that?

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SamSwift
Level 12

Re: I've got the dat 5958 blues!

Uninstalling from safe mode and then reinstalling with your CD should work fine. Please let us know how you get on.

Sam

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aivie
Level 7

Re: I've got the dat 5958 blues!

Attn: McAfee/Representatives (only please)

Re: Automatic McAfee Recovery Update, for the W32/wecorl.a (false positive) with the 5958 DAT file

Date of Incident: 04/21/10 McAfee Security Software

I am seeing others post comments that it is (not) recommended to run a "scan" on your PC.  My question is (when) will it be safe to ever run a scan again? I am just learning of all that transpired on 4/21/10, and my PC seems to be running smoothly in all operations so far this morning 4/22/10, after reboot.

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Dinz
Level 16

Re: I've got the dat 5958 blues!

Hi aivie,

The issue actually occurred with the DAT 5958 , which is been right now pulled back and the mcafee download servers have been uploaded with DAT 5959 , hence update your programs and verify your DAT shows 5959.0000 .

Regards,
Dinesh K

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aivie
Level 7

Re: 5959 McAfee/auto update (fix-it)...

Attn: McAfee Representatives (only please)

I checked it out, and I do have the DAT 5959 version, completed by McAfee automatic update. 

Now my question is...(when) will it be safe to run a scan on your PC again? In other words, did the McAfee DAT 5959 (auto update/fix-it)  solve "all" the known issues to McAfee Security software users? Thanks, and I await your reply.

Message was edited by: aivie on 4/22/10 9:06:36 AM CDT
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hopeless1
Level 9

Re: I've got the dat 5958 blues!

I'm the original poster who had a problem with dat 5958. When I did a manual scan it stopped at svchost.exe and then rebooted. I was able to use the internet and my other programs, and still am able to boot the computer, so was not as bad off as some were.  I have windows xp service pack 3.

I downloaded dat 5959 but have not attempted to scan with it, since I'm not sure if anything went wrong with the svchost.exe.

I did look for svchost.exe, using the little dog's help on win.xp, and found "svchost.exe-3530F672.pf"  when I hover the mouse over it,  It says: "date modified 4/21/10  1:34PM  size 22.8 kb"  Does that mean it's corrupted? Or is it not really the svchost.exe file? Or maybe empty?

The path I wrote down is C:\windows\prefetchtype pf file (maybe not quite right in my notes reproduced here)

Any advice on what my next steps should be?

Do I need to go to a computer technician?

Message was edited by: hopeless1 on 4/22/10 9:32:03 AM GMT-05:00

Message was edited by: hopeless1 on 4/22/10 9:34:36 AM GMT-05:00
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