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Message 11 of 19

Re: I sent a sample and got no response

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Hello @DanielDias 

Please give us some time. We will check with the concern team and update you.

Regards,
Madhan M

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Message 12 of 19

Re: I sent a sample and got no response

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Hello @DanielDias 

We are sorry for the delayed response. 

I did check with the concern team and they have requested you to contact Enterprise Support. Please access the link below to access the Enterprise Support. Please provide all the relevant information and they will help you further.

https://support.mcafee.com/webcenter/portal/supportportal/pages_home?pageTemplate=null

Regards,
Madhan M

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Re: I sent a sample and got no response

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Hi @Madhan 

 

The link you sent directs me to ServicePortal. This is the same portal I've used to create the original SR.

I used this EXACTLY portal to send the Sample.

 

Can you please advise?

Thanks

Daniel

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Re: I sent a sample and got no response

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Anyone,

PLEASE, I STILL need support, just an answer.

 

Daniel

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Message 15 of 19

Re: I sent a sample and got no response

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hello,

maybe if you visit this mcafee support website you can contact live support for assistance and help you on your way ?............

https://service.mcafee.com/webcenter/portal/cp?_afrLoop=146056416756528#!%40%40%3F_afrLoop%3D1460564...

in the middle of the page there is on the right side that says; contact support and click on this and a new page will open ect.

if you click for technical assistance for instance a new page will appear and on the left side there is a choice for chat or phone when available........

will this help you on your way perhaps ?

greetings

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Re: I sent a sample and got no response

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Hi @cyberdude 

 

unfortunately I got the same empty answers: To send another email, to send an email with NOAUTO on the subject line, etc.

It seems the lab team is unreachable and McAfee has no interest in support the customer.

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Message 17 of 19

Re: I sent a sample and got no response

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hello,

thank you for your update.

sorry to hear that the suggestion could not help you further.

i have found the following website from mcafee labs.

https://www.mcafee.com/enterprise/en-us/threat-center/mcafee-labs.html

if you visit this page on the last section that is named Threat education you see on the right side in purple colour ; provide feedback

below that you see for example; dispute a detection or submit a virus or malware sample ect.

could this help you on your way perhaps ?

or when you have facebook or twitter ect. you could use perhaps the icons below from this page to get in contact ?...........

greetings

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Re: I sent a sample and got no response

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Hi, Thanks for your post.

Aparently Dispute a Detection is to the oposite case (i.e: when you have the antivrus blocking a good software).

Submit a Sample is the link where I got the information to submit the initial case.

 

Thanks again

Daniel

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Message 19 of 19

Re: I sent a sample and got no response

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hello,

thank you for your reply.

you are very welcome and glad to read that the info i found could help you on your way.

hopefully you will receive a respons from them in a timely manner.

hope you let know when they have done so.

greetings

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