cancel
Showing results for 
Search instead for 
Did you mean: 
captbob
Level 7

I need help to get my McAfee working again and get rid of a Trojen.

Help. A popup came on and said that McAfee had detected a Trojen and that I had to restart my computer to allow McAfee to eliminate the Trojen. I did this; and now I can not turn on auto virus protection and I can not scan for viruses. This happened right after I opened an email from UPS that said that they tried to deliver something yesterday and I was not home. I clicked on the more info. Just then the popup appeared telling me to restart my computer. Help.

0 Kudos
2 Replies
ajacobs
Level 12

Re: I need help to get my McAfee working again and get rid of a Trojen.

I've moved this to our VirusScan area. Hopefully a community expert can help you soon!

0 Kudos
sgrimmel
Level 11

Re: I need help to get my McAfee working again and get rid of a Trojen.

Depending on what McAfee software you are running, I would suggest logging a call with Technical Support (Consumer or Corporate ass appropriate).

Please have the name and version of your McAfee product to hand as well as a GRANT number if you are a corporate customer.

HTH

0 Kudos