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modojosho
Level 7

I can't turn off real time scanning

I'm trying to install borderlands two off steam but an error occurs. the way they say to get past this error is to turn off real time scanning but I follow the instructions but when I click on real time scanning nothing happens when ever I Google this nothing about this comes up' anybody know how to resolve this problem? 

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13 Replies
exbrit
Level 21

Re: I can't turn off real time scanning

You have to be logged in as an Administrator level user to be able to do that.  Open McAfee (not Windows) SecurityCenter > Virus and Spyware Protection > Real Time Scanning > Turn Off.

If you still can't do it, Technical Support is free by phone or online chat and linked below.

Toronto ▪ Canada
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Moderator
Moderator

Re: I can't turn off real time scanning

Hi

Are you indicating that McAfee's GUI is unresponsive while clicking on Turn OFF button. Or the options to Turn OFF RTS is grayed out. If it is grayed out then you don't have access to disable RTS which means that you are not a member of Administrator group.

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modojosho
Level 7

Re: I can't turn off real time scanning

ok I'll try to turn administrator on

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modojosho
Level 7

Re: I can't turn off real time scanning

i noticed I am already a administator

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Moderator
Moderator

Re: Re: I can't turn off real time scanning

Please post back the version details of McAfee Installed on your PC. (Open GUI > Click About at the corner below > Post back the Details)

I would suggest to do an IE reset and try turning OFF RTS. Make sure you do not delete Personal settings so as to avoid losing your Bookmarks.

Open Run dialogue by pressing Win + R > type inetcpl.cpl > OK > In Internet options window click Advanced tab > "Restore default settings" > Click "Reset" > Apply > OK.

Restart Computer and check if you are able to turn OFF Real Time Scanning.

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modojosho
Level 7

Re: I can't turn off real time scanning

security centre version 12.8

build 12.8.988

anti-virus and anti-spyware version 16.8

build 16.8.819

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Moderator
Moderator

Re: Re: I can't turn off real time scanning

I assume you have reset IE and Restored the default settings. Please check if you have Microsoft Visual C++ Redistributable 2010 installed on your PC. To check this Open Control Panel and navigate to List of installed Programs where you will find this Component.

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jonah_jones
Level 7

Re: I can't turn off real time scanning

Hi . I came across this discussion when having similar problem to modojosho with steam installation. You mention something here about the GUI not responding, which it the problem I have. I can get to the virus and spyware protection screen with the three options of scan your pc/real-time scanning/scheduled scans. But when I click on real-time scanning nothing happens. If I click on scan pc I get through to the relevant screen though, so it appears to be a problem specifically with the real-time scanning option. Any advice would be greatly appreciated!

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exbrit
Level 21

Re: I can't turn off real time scanning

This thread is old & Selvan rarely is here and is also very busy so, if the suggestions posted earlier don't help, it's best to go straight to Technical Support, and ask them for escalation if they can't help at first.   It's free of charge by phone or online chat and linked below.

That would be far faster for you.

Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers

Consumer Technical Support (alter Country @ top right as needed)

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Anti-Spyware/Malware/Hijacker Tools

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