How to solve "Your computer is at risk: Real-Time Scanning is off"

[sparky_62]

Hi

Mine is doing exactly the same thing - i am not technical minded but got myself here - and it does not work

Help please

[exbrit]

Run the Virtual Technician to see if it finds and fixes anything:  http://mvt.mcafee.com/

If it doesn't help Technical Support is free of charge and linked below.

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[georgew15]

I have the same problem but scans do not run either including scheduled.  Is this caused by a technical glitch or is it a virus infection shutting down McAfee?  I'm sending this message from another computer but tonight I will do a data backup and try some of Ex-Brits suggestions.

[exbrit]

@georgew15 I would contact Technical Support by phone (or online chat as a second choice) - it's free of charge and I'm sure they can sort it out.

Link is below.

Before you do, make sure there is no infection.   Install/run Malwarebytes Free - see the link and instruction on keeping it free in the last link below.

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[georgew15]

Ex_Brit, thank you for your follow up and instructions. 

I think reset worked, at least eliminated the McAfee not running issues, ie loaded real time scanning..  Before connecting to the Internet, I ran a complete scan which it also would not run before.  I noticed "root kit" flashing up on the screen as it listed the files then at the 99% it hung up on "root kit' for about 25 minutes (at that point I couldn't cancel it but eventually went on to other files and stopped running).  My subsequent albeit short test of connecting to the Internet, ie downing mail, etc. was successful.

My questions are

1) Is this the malware code "root kit" or is there a legitimate program by this name?

2) Should I run any other software from your list as a further check especially for 1 above.

3) Is there a way I can make McAfee load sooner, it takes along time to load and a couple decades ago this could be changed with autoexce.bat and config.sys could be changed.  I may have been connecting to the Internet before real time scanning is loaded. 

Thank you again

George

[exbrit]

1) Is this the malware code "root kit" or is there a legitimate program by this name?

The software is telling you that it is scanning for rootkits at that (rather long) point.

2) Should I run any other software from your list as a further check especially for 1 above.

That's you choice.  I periodically scan with Malwarebytes - make sure to update it first of course.

3) Is there a way I can make McAfee load sooner, it takes along time to load and a couple decades ago this could be changed with autoexce.bat and config.sys could be changed.  I may have been connecting to the Internet before real time scanning is loaded.

Not that I know of, best contact Technical Support for that, it's free by phone or online chat. Link in the post above.

[luna1111]

I have had this issue since long time ago, and I found the solution, remove Mc afee and purchase another antivirus software that really works. I appreciate your patience about.

[varonica]

Follow  these steps to fix this issue  

1. Try to turn real time scanning on 

                     open mcafee product click on setting button 

                     click real time scanning. make it on 

[sanjay · Accepted solution]

Locking this thread as it's too old.

Suggested action is to run the McAfee Virtual Technician (MVT).

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101111

You may also reinstall the McAfee product by following the steps below, if issue persists.

http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331

cheers

Sanjay S