Hi
Mine is doing exactly the same thing - i am not technical minded but got myself here - and it does not work
Help please
Run the Virtual Technician to see if it finds and fixes anything: http://mvt.mcafee.com/
If it doesn't help Technical Support is free of charge and linked below.
Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers
Consumer Technical Support (alter Country @ top right as needed)
Consumer Customer Service (Accounts, Billing, Registration, etc.)
Anti-Spyware/Malware/Hijacker Tools
I have the same problem but scans do not run either including scheduled. Is this caused by a technical glitch or is it a virus infection shutting down McAfee? I'm sending this message from another computer but tonight I will do a data backup and try some of Ex-Brits suggestions.
@georgew15 I would contact Technical Support by phone (or online chat as a second choice) - it's free of charge and I'm sure they can sort it out.
Link is below.
Before you do, make sure there is no infection. Install/run Malwarebytes Free - see the link and instruction on keeping it free in the last link below.
Toronto ▪ Canada
Volunteer Moderator - Consumer Products
I CAN'T HELP PRIVATELY - PLEASE POST IN THE FORUMS
Use Advanced Search To Find Answers
Consumer Technical Support (alter Country @ top right as needed)
Consumer Customer Service (Accounts, Billing, Registration, etc.)
Anti-Spyware/Malware/Hijacker Tools
Ex_Brit, thank you for your follow up and instructions.
I think reset worked, at least eliminated the McAfee not running issues, ie loaded real time scanning.. Before connecting to the Internet, I ran a complete scan which it also would not run before. I noticed "root kit" flashing up on the screen as it listed the files then at the 99% it hung up on "root kit' for about 25 minutes (at that point I couldn't cancel it but eventually went on to other files and stopped running). My subsequent albeit short test of connecting to the Internet, ie downing mail, etc. was successful.
My questions are
1) Is this the malware code "root kit" or is there a legitimate program by this name?
2) Should I run any other software from your list as a further check especially for 1 above.
3) Is there a way I can make McAfee load sooner, it takes along time to load and a couple decades ago this could be changed with autoexce.bat and config.sys could be changed. I may have been connecting to the Internet before real time scanning is loaded.
Thank you again
George
1) Is this the malware code "root kit" or is there a legitimate program by this name?
The software is telling you that it is scanning for rootkits at that (rather long) point.
2) Should I run any other software from your list as a further check especially for 1 above.
That's you choice. I periodically scan with Malwarebytes - make sure to update it first of course.
3) Is there a way I can make McAfee load sooner, it takes along time to load and a couple decades ago this could be changed with autoexce.bat and config.sys could be changed. I may have been connecting to the Internet before real time scanning is loaded.
Not that I know of, best contact Technical Support for that, it's free by phone or online chat. Link in the post above.
I have had this issue since long time ago, and I found the solution, remove Mc afee and purchase another antivirus software that really works. I appreciate your patience about.
Follow these steps to fix this issue
1. Try to turn real time scanning on
open mcafee product click on setting button
click real time scanning. make it on
Locking this thread as it's too old.
Suggested action is to run the McAfee Virtual Technician (MVT).
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101111
You may also reinstall the McAfee product by following the steps below, if issue persists.
http://service.mcafee.com/FAQDocument.aspx?lc=1033&id=TS101331
cheers
Sanjay S
Corporate Headquarters
2821 Mission College Blvd.
Santa Clara, CA 95054 USA