How to solve "Your computer is at risk: Real-Time Scanning is off"

[exbrit]

jdbenavent wrote:

As I cannot add this to the original post..

I noticed that the "Security History" shows the incoming connections from IP addresses 161.69.12,13 and 161.69.13.152 are blocked. But according to

http://whois.arin.net/rest/net/NET-161-69-0-0-1/pft

these IP addresses belong to McAfee, Inc!
I think it is weird, don't I?

That's nothing to worry about.

[sparky_62]

Thanks tried it but it has been searching for mcafee installed products for 2 hours and not found anything

[catdaddy]

,

                  Are you fully up to date with all of your Windows Updates, to include all add-ons and Internet Explorer. Even if you choose not to use it ,McAfee and other important programs do. To include the latest Adobe Flash Player 16.00.296.

                   It sounds as though you may have a corrupt installation. I would either do a Clean Uninstall/Reinstall following the guidelines here: How to uninstall or reinstall supported McAfee products using the Consumer Products Removal tool (MC...

                    If that does not resolve your issues,then I would follow Colleague Ex_Brit advice and contact Technical Support. It is available 24/7 and it is (Free).  Phone/Via Chat being much quicker.

All the best,

Catdaddy

McAfee Community Moderator

Consumer Products

[jdbenavent]

When McAfee tech staff managed remotely my laptop, they downloaded and executed a tool named McTriage which reported info about my installed product. The last message was

McTriage found RR1398 VTP Cache Issue. Use Trust Issue bucket, reinstall

But I want to highlight the message about nvinit.dll:

25/01/2015 21:08:43

AMCore version: 1.3.1.162.1

Aff-Id:

    0-4061

Locale:

    es

Website:

    es.mcafee.com

Install Date:

    25/01/2015 18:30:10

Release Name:

    WSS140

SYSCORE VERSION:

    15.3.0.527.5

Security Center Version:

    14.0.207

VirusScan Version:

    18.0.152

Firewall Version:

    15.0.154

Casper Version:

    3.0.143.1

Casper Content Version:

    2143.0

Casper Content Date:

    25/01/2015

DAT Engine Version:

    Value Not Found

DAT Version:

    Value Not Found

DAT Date:

    Value Not Found

AppInit_DLLs:

Appinit entry:    C:\Windows\SysWOW64\nvinit.dll

cfwids.sys

    McAfee Personal Firewall IDS Plugin

    SYSCORE.15.3.0.664

HipShieldK.sys

    McAfee HIP IPS Driver

    8.0.0.2823

McPvDrv.sys

    No version available for this file

mfewfpk.sys

    Anti-Virus Mini-Firewall Driver

    SYSCORE.15.3.0.664

mfeapfk.sys

    No version available for this file

mfeavfk.sys

    Anti-Virus File System Filter Driver

    SYSCORE.15.3.0.664

mfeclnrk.sys

    McAfee Driver Cleaning Driver

    Anti-Malware Core.1.3.1.166.x64

mfefirek.sys

    McAfee Core Firewall Engine Driver

    SYSCORE.15.3.0.664

mfehidk.sys

    McAfee Link Driver

    SYSCORE.15.3.0.664

mfencbdc.sys

    Event Driver

    Anti-Malware Core.1.3.1.166.x64

mfencrk.sys

    Detection driver

    Anti-Malware Core.1.3.1.166.x64

Not in Mixed Mode (VSO, MSC, MPF)

I always thought nvinit.dll was related to NVidia, not to McAfee.

What do you think?

[selvan]

jdbenavent wrote:

When McAfee tech staff managed remotely my laptop, they downloaded and executed a tool named McTriage which reported info about my installed product. The last message was

McTriage found RR1398 VTP Cache Issue. Use Trust Issue bucket, reinstall

Appinit entry:    C:\Windows\SysWOW64\nvinit.dll

I always thought nvinit.dll was related to NVidia, not to McAfee.

What do you think?

Excellent Observation.

Please visit your PC manufacturer's website and download the Nvidia Driver Components (Video/Graphics Drivers etc).

After download go to control panel and remove NVidia Graphics components and related software.

After you do this your Display Resolution may flicker and reduce to native size. - this is normal

Now Reboot the machine and try Updating McAfee. If update doesn't help try Uninstall / Re-install of McAfee

Post back status for proceeding further.

Please note that we can Re-install Nvidia drivers and make sure Display resolution is back to normal.

[jdbenavent]

Hi Chinthanai Selvan P.

My video/graphics driver is provided by NVidia itself.

NVidia drivers in my desktop PC are up-to-date.

The tool used is GeForce Experience.

The current installed driver version is 347.25 WHQL.

The digital certificate of C:\Windows\SysWOW64\nvinit.dll seems to be valid.

[orilium]

Hello to all...

I have Mcafee LiveSafe in 3 computers and 4 mobile devices. Everything is runing except yesterday in one of my computers. Desktop/Win7/updated no malware, spyware, etc etc... IT JUST STOPPED AFTER A MCAFEE UPDATE. The issue is with Mcafee, not us. Our computers are unsafe because of Mcafee, NOT US. We payed a subscription and are left out to dry...

I've run about dozens of scans with other software... no problems found.

Please, you guys need to find a fix for this nonsense NOW

[exbrit]

Tried rebooting that machine?

[jdbenavent]

Hi everyone.

This morning I chatted to another McAfee support agent who solved the problem. He ran sfc /scannow from a cmd.exe prompt as Administrator and restarted.

Then he installed the McAfee Total Protection and the real-time scanning started properly.

But after the real-time scanning is up and running, the MCTriager still shows the same issue about nvinit.dll

[exbrit]

Orilium support is free of charge as mentioned earlier on in this thread or wait until Selvan re-posts a reply to the OP.