My system was recently compromised by a trojan which wanted me buy their virus service for $49 but
did not list any company name or website but showed a form which could be used to fill up credit
card info. It also took complete control of my system saying that I had many infected files and
did not allow me to do anything.I bought your Internet security center product for 3 users
but was not not able to install it on the affected system. So I installed the mcfee internet security
center on a new system, removed the hard drive from the old system and added it to the new system
as drive E. I did a complete scan of drive e and find about 10 trojans. How do I remove these
trojans ? The scan says these have been quarantined. But if I move the disk back to the
old system, will they still be quarantied ? Will I be able to install the security center now ?
How do I also scan the critical files/sectors, etc. on drive E ? ( I think it check for these
on drive C on the new system but might not have checked for them on drive E )
Appreciate any advice or info on the next steps.
The files are now encrypted and held within a special folder in McAfee.
Open the SecurityCenter by double-clicking the taskbar icon
Click Advanced Menu (bottom)
Click Restore (left)
Click Files (top left)
You should be able to remove all the quarantined files there. That will delete them altogether.
Message was edited by: Ex_Brit on 31/12/09 12:25:06 EST PMMessage was edited by: Ex_Brit on 31/12/09 12:25:19 EST PM
Thanks for the response. How do I get the scan to read the critical files on drive E ?
I chose custom scan and scanned only drive E and noticed that it still went ahead
and scanned all the critical/system/rootkit, etc. files on drive C before starting to
scan E. I did not see the message about scanning for critical files on E.
Also, once I delete the quarantined files, can I move the disk back to my old
system and reboot or do I need to transfer the contents before I try
That's the way it works I'm afraid. Although when I open up Computer and right-click any folder on a drive other than C: that's all it scans on my machine.
You must be setting the scan from within the SecurityCenter itself.
As I have no idea what you have on drive E: I can't really say but if you quarantined some files and then deleted them then I see no reason why you can't put it anywhere you want.Message was edited by: Ex_Brit on 31/12/09 2:58:14 EST PM
Thanks for the quick response.
The E drive is the system/boot disk from my old system. It has Windows XP and other files. So mcfee virus scan should look/scan
drive E just like as it scans drive C on the new system.