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Re: How to "White List" False Positives Manually?

"We've asked over and over again for this feature to be reintroduced (to be able to ignore files and/or folders and approve detections) & they say that they are considering our requests.   It used to be a feature of the home products a few years ago and still is in the Enterprise (Corporate) products."

The thing is that I need the software that is quarantined incorrectly by McAfee so I need to disable McAfee, and then restore the files from the Quarantine to be able to use them.

This has the effect that I keep McAfee more and more OFF instead of on, which defeats the purpose of having the software installed on the computer in the first place.

So there are 3 options now. If you see any other options than those, please let me know.

1) Switch the anti-virus software provider. Write off the investment in time and money into the current one and make another investment hoping for the best.

2) Wait that McAfee fixes their software (It's not a feature, it's a fix of an essential option that should have been there and never removed. I am still somewhat in a state of disbelieve about your statement that they removed it. They removed the lights from your car, because they think that you won't want to drive your car at night.)

3) Get a cracked version of the corporate product and run it on your home network and If McAfee comes after you, point to your Home License and say "Sue Me" and let a judge decide. Then countersue them for neglecting their obligations to their customers (you and me) that forced you to take things into your own hands and take drastic steps that were unfortunately necessary to compensate for the failures of the service/software provider, which was still cheaper and less time consuming than switching the vendor entirely though.

Unbelievable!

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Re: How to "White List" False Positives Manually?

Until that option is introduced in the Consumer products I have already given a link to what to do much earlier on.

http://community.mcafee.com/message/88173#88173

Regarding that remark I was referring to the email submission described in that link....if their reply doesn't agree with you, you reply to that email disputing their findings.

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Re: How to "White List" False Positives Manually?

Are you referring to the option to send a file to McAfee from within the software itself?

I tried that option, but it does not work on my computers. I posted about this problem already here at the McAfee forums as well, but was left without a solution for this problem as well.

Here is the link to that thread http://community.mcafee.com/thread/18818?tstart=0

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Re: How to "White List" False Positives Manually?

Cumbrowski wrote:

Are you referring to the option to send a file to McAfee from within the software itself?

I tried that option, but it does not work on my computers. I posted about this problem already here at the McAfee forums as well, but was left without a solution for this problem as well.

Here is the link to that thread http://community.mcafee.com/thread/18818?tstart=0

No, I'm referring to the email submission method mentioned in that link.   That option to send from within SecurityCenter itself doesn't work for many, myself included, apparently due to ISP restrictions on that manner of communication put in place by many internet providers.  Not sure what process it involves but it isn't a standard form of communication apparently....they are working on it too.

Message was edited by: Ex_Brit on 11/19/09 6:09 AM
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Re: How to "White List" False Positives Manually?

I just send a direct email as you suggested. I referred to my message where I provided direct links to the pages where the software can be downloaded from the provider who's program is detected as infected by all McAfee users.

I also asked them to forward the information and the posts to their product development team as product feedback and suggestions.

Lets see how that goes. Thanks for your suggestions though. I did not want to appear rude and forgot to say thanks so far.

It's just very frustrating. Even more so for reasons that you don't know about and I don't like to discuss publicly yet.

Message was edited by: Carsten Cumbrowski on 11/19/09 6:21 AM
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Re: How to "White List" False Positives Manually?

Yes it can be frustrating and we are told that those procedures are being looked at too.   Meanwhile, good luck.

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Re: How to "White List" False Positives Manually?

Well, I had it with this BS and Uninstalled McAfee. I also blogged about this. The German computer magazine "CT" had also a nice editorial in their last edition from 2009 about the state of AntiVirus software. It said it all.

Here is the link to my blog post btw.: http://www.roysac.com/blog/2010/01/mcafee-security-center-and-issues-with.html

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