cancel
Showing results for 
Search instead for 
Did you mean: 

Re: How to "White List" False Positives Manually?

Are you referring to the option to send a file to McAfee from within the software itself?

I tried that option, but it does not work on my computers. I posted about this problem already here at the McAfee forums as well, but was left without a solution for this problem as well.

Here is the link to that thread http://community.mcafee.com/thread/18818?tstart=0

Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 12 of 15

Re: How to "White List" False Positives Manually?

Cumbrowski wrote:

Are you referring to the option to send a file to McAfee from within the software itself?

I tried that option, but it does not work on my computers. I posted about this problem already here at the McAfee forums as well, but was left without a solution for this problem as well.

Here is the link to that thread http://community.mcafee.com/thread/18818?tstart=0

No, I'm referring to the email submission method mentioned in that link.   That option to send from within SecurityCenter itself doesn't work for many, myself included, apparently due to ISP restrictions on that manner of communication put in place by many internet providers.  Not sure what process it involves but it isn't a standard form of communication apparently....they are working on it too.

Message was edited by: Ex_Brit on 11/19/09 6:09 AM

Re: How to "White List" False Positives Manually?

I just send a direct email as you suggested. I referred to my message where I provided direct links to the pages where the software can be downloaded from the provider who's program is detected as infected by all McAfee users.

I also asked them to forward the information and the posts to their product development team as product feedback and suggestions.

Lets see how that goes. Thanks for your suggestions though. I did not want to appear rude and forgot to say thanks so far.

It's just very frustrating. Even more so for reasons that you don't know about and I don't like to discuss publicly yet.

Message was edited by: Carsten Cumbrowski on 11/19/09 6:21 AM
Reliable Contributor exbrit
Reliable Contributor
Report Inappropriate Content
Message 14 of 15

Re: How to "White List" False Positives Manually?

Yes it can be frustrating and we are told that those procedures are being looked at too.   Meanwhile, good luck.

Re: How to "White List" False Positives Manually?

Well, I had it with this BS and Uninstalled McAfee. I also blogged about this. The German computer magazine "CT" had also a nice editorial in their last edition from 2009 about the state of AntiVirus software. It said it all.

Here is the link to my blog post btw.: http://www.roysac.com/blog/2010/01/mcafee-security-center-and-issues-with.html

Community Help Hub

    New to the forums or need help finding your way around the forums? There's a whole hub of community resources to help you.

  • Find Forum FAQs
  • Learn How to Earn Badges
  • Ask for Help
Go to Community Help

Join the Community

    Thousands of customers use the McAfee Community for peer-to-peer and expert product support. Enjoy these benefits with a free membership:

  • Get helpful solutions from McAfee experts.
  • Stay connected to product conversations that matter to you.
  • Participate in product groups led by McAfee employees.
Join the Community
Join the Community