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barneywray
Level 7

How to find the right "Community" for Total Protection help?

Hi - I recently installed the Total Protection product.  The page http://community.mcafee.com/community/home identifies a set of communities from which to select.  My product interface, Help, About doesn't seem to identify its components in a way that matches the community labels - so how to find out??

Thanks - Barney

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2 Replies
Dinz
Level 16

Re: How to find the right "Community" for Total Protection help?

Hi Barney,

Does the main interface of your product says Am I protected YES or Your computer is secure. If its the latter, you could select the security center 10 2010. Also while posting any issues , please provide the a brief description along with the following details:

What is the operating system ?

What type of internet connection ?

Run MVT and post your session id .

And we will be assisting you with our best.

Thanks,

Dinesh K

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barneywray
Level 7

Re: How to find the right "Community" for Total Protection help?

HI - I discovered that the Navigation - About link shows me the version of each component, and IDs the Security Center as 10.0, and the Year is only shown in the Copyright - so not as "obvious" as the usual About box.

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